COM 100 STUDY GUIDE FOR FINAL EXAM

 

Chapter 1- Key terms

 

appropriateness

channels

civility

communication

co-culture

culture

decoding

diversity

encoding

ethics

feedback

initiator

interpreter

interpersonal communication

intrapersonal communication

mediated communication

message

noise

nonverbal communication

perspective taking

public communication

self

self-monitoring

small group communication

symbols

verbal communication

 

 

Chapter 2- Key terms

 

allness

back context

blind quadrant

confirmation

disconfirmation

facework

front context

gender identity

generalized other

hidden quadrant

identity

johari window

open quadrant

rejection

role taking

self-awareness

self-concept

self-esteem

self-fulfilling prophecy

stereotypes

social identity theory

social comparison

unknown quadrant

 

 

Chapter 3- Key terms

 

attractiveness

attribution

constructivism

empathy

fundamental attribution error

interpretation

organization

perception

perception checks

perception shifts

perceptual constancy

personal constructs

priming

prototypes

salience

scripts

selection

self-serving bias

similarity bias

social learning

vividness

 

 

Chapter 4- Key terms

 

active listeners

appreciation

attending

coherence

cognitive dissonance

comprehension

empathetic listening

empathetic echo

evaluation

expressive communication

fidelity

hearing

indifference

inference

instrumental communication

interpreting

listening

passive listeners

pseudolistening

remembering

responding

semantic noise

 

 

Chapter 5- Key terms

 

abstract

ambiguous

arbitrary

argot

changeable

code

code-switching

concrete

connotation

cultural sensitivity

dating

denotation

doublespeak

euphemism

gossip

inclusive language

indexing

jargon

linguistic relativity hypothesis

reference groups

symbolic

taboo

verbal language

 

Chapter 6- Key terms

 

accent

adaptors

artifactics

complement

continuous

contradict

chronemics

display rules

emblems

gestures

haptics

illustrators

intrinsic

kinesics

leakage

monochromic

nonlinguistic

nonverbal communication

polychronic

cultures

proxemics

regulate

repeat

substitute

territoriality

vocalics

 

 

Chapter 7- Key terms

 

attractiveness

breadth

depth

integrating topics

interpersonal communication

interpersonal similarity

intimate interpersonal relationships

metacommunication

physical attraction

self-disclosure

social penetration theory

social proximity

stages of relationship development

turning points

 

Chapter 8- Key terms

 

accommodation

autonomy

avoidance

change

coercion

collaboration

communication climate

compromise

conflict

connection

constructive responses to conflict

destructive responses to conflict

dialectical tensions

expression

high context

low context

participation

passive aggression

persuasion

privacy

resistance

respect

stability

tolerance

 

 

Chapter 9- Key terms

 

ad hoc groups

agenda

authoritarian leadership

cohesion

collectivism

democratic leadership

disruptive roles

femininity

group charge

group norms

group synergy

individualism

laissez-faire leadership

leadership

maintenance roles

masculinity

power distance

problem-solving agenda (psa)

small group

standing group

task roles

task-avoidance

uncertainty avoidance

 

 

Chapter 11- Key terms

 

attribution

audience centered

audience expectations

civic engagement

demographic characteristics

general speech purpose

homepage

occasion

plagiarism

primary source

search engine

secondary source

specific speech purpose

speech to entertain

speech to inform

speech to persuade

web browser

 

 

Chapter 12- Key terms

 

analogy

attention step

appropriate audience attention

cause and effect speech structure

chronological speech structure

comparison speech structure

complete sentence outline

credibility

definition

examples

explanation

key word outline

main points

narrative speech structure

outline

problem/solution speech structure

spatial speech structure

statistics

subpoints

testimony

topic outline

topical speech structure

transitions

 

 

Chapter 13- Key terms

 

clichés

communication apprehension

enunciation

extemporaneous speaking

eye contact

imagery

impromptu speaking

inflection

manuscript speaking

memorized speaking

metaphor

pronunciation

rate

rhetorical question

simile

speaking aids

visualization

vocal pauses

vocal variety

volume

 

 

Chapter 14- Key terms

 

charisma

derived credibility

enduring credibility

initial credibility

speech that demonstrates

speech that describes

speech that explains

speech that narrates