Executive MBA Program
Class XIX
MGT 695
Communication for Management and Leadership
Professor Judith Swift
Voicemail: (401) 874-4809
E-mail: jswift@uri.edu
Department of Communication Studies
308A Independence Hall
University of Rhode Island
Kingston, RI 02881
|
Day/Date |
Topic |
Assignment |
| Due in advance of first meeting. | Writing/analytical skills with a two-part focus: 1) writing and analyzing today's business culture; and 2) communication/problem solving. | You are required to submit a writing sample in advance of the first week. Read Margaret Heffernan's article, "The Female CEO ca. 2002," in Fast Company located at http://www.fastcompany.com/online/61/female_ceo.html and write a one-page summary of the salient points and your analytical assessment of her opinions. (You may have trouble linking to this through Netscape. If so, use Internet Explorer. Thanks, Bill Gates.) Submit as e-mail attachment to jswift@uri.edu. You will also submit a sample e-mail written to address a specific business problem, which you will described in a one-sentence summary at the top of the e-mail. Both are due by Sunday, August 11. |
|
Monday Aug.12 9:00 AM - 12:00 PM |
Overview of communication, the components, application and the way to proficiency. | Read Part 1, Chapter 1 & Chapter 2 in Business Communication: A Framework for Success (O'Hair, O'Rourke, O'Hair). |
|
Tuesday Aug. 13 7:00 PM - 9:00 PM |
Presentations in a business environment. Organization of material. Interface of you and technology (PowerPoint etc.) | Read Part 1, Chapter 4, Part 2, Chapter 5, Chapter 7 in Business Communication: A Framework for Success (O'Hair, O'Rourke, O'Hair). |
|
Wednesday Aug 14 7:00 PM - 9:00 PM |
Writing in a business environment: the report, letters, e-mail, etc. Discussion and critique of Fast Company article one-page summary and e-mail (assignment due August 11). | Read Part 2, Chapter 6 in Business Communication: A Framework for Success (O'Hair, O'Rourke, O'Hair). |
|
Friday Aug 16 3:00 PM - 6:00 PM |
End of Week 1 presentations based on assignment given jointly with Professors Mead, Chen and Knott. All Phase I faculty will be present at presentation. | Assignment details Week 1 presentation |
|
Saturday Sept. 14 3:00 PM - 6:00 PM |
Focus on individual skills and challenges.
|
In-depth assessment based on 8/16 presentations. |
|
Friday Sept. 27 1:00 PM - 3:00 PM |
Watch video clip
of "Wall Street."*
(See http://www.ifilm.com
for credits and information about the film.) Also look at the three images
from various marketing campaigns. Analyze the nonverbal aspects of the communication.
Consider anything that is not spoken language: sound effects; musical underscoring;
clothing style and color; text or the actual words of the spoken language;
inflection of language; facial expression; body posture; setting including
furniture, wall decor, background wash. All characters are part of the setting
whether actively engaged in the featured exchange of not. Decode the messages
that the nonverbal communication is expressing. Listen to the video clip
at least once with sound and once without sound. Then go to the three images
listed below and analyze them in the same way. Image 1 | Image 2 | Image 3 |
Write and submit a paper of approximately four pages (Times/Times New Roman or Helvetica/Arial pt. 12 preferred) Rules of proper writing apply. Read Chapter
8, sections 15-19, in Business Communication: A Framework for Success
(O'Hair, O'Rourke, O'Hair). |
| Saturday Sept. 28 9:00 AM - 12:00 PM |
Interviewing Techniques. Role-play and critique interaction. | Read Part 6, Chapter 18. Prepare an example of a context relevant to you as a future executive and e-mail it by Sept. 18 to jswift@uri.edu. More details will follow online. |
|
Friday Nov. 22 7:00 PM - 9:00 PM |
Intercultural communication. Role-play and critique interaction.
|
Read Part 7, Chapter 20 in Business Communication: A Framework for Success (O'Hair, O'Rourke, O'Hair). |
|
Saturday Nov.23 9:00 AM - 12:00 PM |
Re-assessing personal barriers, potential and strengths as a communicator. | View clips of communication styles at URL yet to be posted. |
| Saturday Nov. 23 3:00 PM - 6:00 PM |
Prepare and deliver 5-minute individual presenations aimed to persuade. Topics to be determined. | More details will follow online. |
|
Friday Dec. 6 7:00 PM - 9:00 PM |
Values and ethics in communication Role-play and critique interaction. |
Part 7, Chapter
19 in Business Communication: A Framework for Success
(O'Hair, O'Rourke, O'Hair).
|
|
Saturday Dec. 14 9:00 AM - 12:00 PM |
Listening as a communication tool. Role-play on listening as a tool for resolving conflict followed by critique interaction. |
Read Part 2, Chapter 8 in Business Communication: A Framework for Success (O'Hair, O'Rourke, O'Hair). Prior to class, e-mail a list of conflicts experienced in the workplace you or others have had difficulty resolving. (Due by Nov. 25) |
|
Saturday Dec. 14 3:00 PM - 6:00 PM |
FINAL PRESENTATIONS | Assignment details to follow from Professors Mead, Chen, Knott and Swift. |
*Required readings: With the exception of video and image clips, or the pre-reading on-line article, all readings listed above are from Business Communication: A Framework for Success (OHair, ORourke, OHair). The value of this text is that it contains references to Websites which have additional information, guidelines and suggestions. There will be additional readings as applicable and assigned including excerpts from articles, magazine and newspaper reviews. We will also make use of readings assigned by other professors in Phase I.
Team building: You will be working in teams at various points throughout the entire program. Read Part 5, Chapter 16 in Business Communication: A Framework for Success to assist you with some team building guidance and to point you to other resources. As you work to build your team, remember that the value of a team lies in the premise that the whole is greater than the sum of its parts. There are, of course, theoretitians who maintain that rugged individualism remains superior. I leave you to hash that out with Profesor Knott. Beyond the obvious division of labor, and the collective pool of expertise and experience a team offers, one of the most useful aspects of teamwork is the opportunity to brainstorm. The following is a model used in the arts for brainstorming a process which is its lifeblood. This process has equal value and validity in the corporate world. In fact, the arts are a business ranging in type from not-for-profit to the most commercial enterprise. They cannot survive without entrepreneurial activity. This process ensures an ongoing stream of such creative business activities.
| Brainstorming:
The Creative Process An artists model |
A definition
the act of imagining new ideas, new solutions, new relationships.
It is almost synonymous with creativity itself.
The practice of brainstorming is an activity common and widespread in the arts community, particularly in the area of theatre in which many disparate departments and disciplines (set construction, costume construction, music, sound, lights, publicity, management etc.) must work toward a single goala successful and coherent production.
| An important premise: | Creativity is a human faculty that can be exercised and improved. It is not exclusively a matter of "talent" or "divine gift" or "chance." |
There are some important perspectives that are crucial to the success of brainstorming/creativity
(not in any particular order or priority).
In the process of collaborative brainstorming, it is important to realize that by using the above perspectives one quickly begins to realize that any and all suggestions are possible solutions. Knowledge and experience inform the choices, but what may initially seem ridiculous to offer to a discussion might contain only a germ of an idea to be further developed or may trigger another idea in the mind of a colleague.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Focus of Communication for Management
and Leadership:
This class is intended to assist you in enhancing your current skills and
competencies in becoming an effective leader in an executive management position.
I will be available to assist you with presentationsboth written and oralwhich
are required for other classes. Several of your other professors and I have
already planned a team effort in this area. I am always available to critique
your materials in terms of logic flow, grammar, syntax, style, etc. Please feel
free to call upon me as needed.
Ground rules for this class:
We will be involved in an area that is very challenging and personal to all
of usour ability to communicate. The mode of communication is often immaterial
to the anxiety it can produce. Writing may prove to be a real roadblock for
some of you; public speaking is the challenge for others. As we proceed to work
together, it is essential that I feel free to critique you candidly without
holding back for fear of hurting your feelings. The same is true for your fellow
students. I do not raise this because I am being touchy-feely about your personal
reactions. I know you are all adults with considerable experience in complex
work environments. You are no stranger to criticism. I also know, however, that
there is nothing as difficult as hearing a critique of your vocal style, dialect,
mannerisms, and interpersonal interactions. Why? Because we arent talking
about an object, a widget you design or manufacture or sell. We are talking
about you and that, unlike the widget, goes home with you. It looks back at
you from the mirror. It is your essence of self-identity and self-esteem. Consequently,
we need to be clear about the fact that my critique and that of any other
student is speaking only to the professional you, the person who comes to this
program. The personal you and its style, behavior, etc. is your business.
Furthermore, when we critique each others work, no one is ever to repeat
or reference that criticism outside of the classroom unless the individual
who was critiqued invites your input. The comments made inside the classroom
are to be treated as confidential to the group and sacred to that time and place.
It is only through this process that people can fully trust each other and me
not to use the critique to embarrass or belittle them. Damaging comments can
be made inadvertently in a joking exchange even if the intent is not malicious
but truly good spirited. We must be respectful of each other. Pay attention
to these issues please and take your commitment to adhere to these principles
seriously. We will engage in a group agreement process to ensure the seriousness
of this commitment.
The breakdown is as follows:
| In-class presentations/participation: | 40% |
| Class and materials preparation: | 30% |
| Final presentation: | 30% |
Whenever possible, I will be at Alton Jones on Friday nights at 9:00 p.m. to work with you individually or in your teams on any issues with which you need assistance. Otherwise, I will always be available by e-mail at jswift@uri.edu or phone 401-524-1427 (cell) / 401-874-4809 (office). I know you have busy schedules in your work life, so feel free to call me early or late. I also serve as the cooordinator of Phase I so feel free to contact me with any inquiries, concerns or suggestions.
General Notes:
This syllabus is an outline of proposed events. It is subject to change.
I will never change it to make anything due earlier for you. I may change the
order of things to allow for a special opportunity or to allow additional exploration
on a particular topic. I will supply supplementary readings along the way.
Overlap with Other Classes:
There
will be times - particulary with Professor Knott's and this class - when topic
areas may overlap. Consider this healthy and beneficial. It means you get multiple
perspectives which is all to the good. Also, even though Professor Chen teaches
Statisitics, he may comment on your communication or Professor Mojena may coment
on your choice of presentation style. As you all know, learning to work your
way through the morass of differing and even competing opinions is part of being
a good leader and a solid analytical thinker.
Communication:
I expect everyone to use e-mail in order that we can communicate efficiently
with each other. There is a listserv at EMBA19@pete.uri.edu.
We will use this tool to increase class discussion by posting additional ideas,
observations, questions and insights. Remember, this is a public posting to
the class. Everyone can read the contents. Please do not use it for extraneous
postings. Also, avoid cluttering up each other's mailboxes with quick lines
such as "got it" or "thanks." Send personal notes to individuals
instead. For any individual or personal issues, contact me at jswift@uri.edu.
If you need to meet with or talk to me, call or e-mail and Ill respond
as quickly as possible.
Attendance:
Attendance is expected. You are graduate students and I know you want the stimulation
of class discussion with a professor and your peers. If you will not attend
on a given day, please call or e-mail. Class participation is an important aspect
of my evaluation of your work.
Honor Code:
I expect each of you to contribute his/her own work; however, I also expect
you to work together as part of the team process to solve problems, achieve
solid analysis, critique performances, and even to prepare and explore the theses
of your final papers. I also expect that you will all be direct about crediting
yourself and/or others about completed work. Assisting each other is a major
part of the intent of this learning experience. The only caveat is to acknowledge
that assistance. With regard to group work, you are responsible for disclosing
the amount of your work and to be forthright about how much you did or did not
contribute. This saves each of you from ever having to be in the awkward position
of reporting or covering for another student. Fairness is the watchword. I also
know each of you want to be honorable in your individual or group projects.
Faculty are asked to inform all students that the University of Rhode Island
has very clear rules pertaining to plagiarism.
Philosophy of Teaching:
I enjoy an engaging, active partnership of learning in which I rediscover and
discover aspects of communication for leadership and management along with you.
There is a plethora of research and opinions on the subject of leadership and
management in the business environment. The subject is rich with subjective
and subtle areas to explore. The potential for discovering new paths into human
behavior is exciting, however, just as no one is responsible for our individual
happiness but each of us as individuals, no one is responsible for our intellectual
excitement. I will bring mine to the classroom but you also need to be prepared
to risk exposing and exploring yours. Learning should be fun and painfulthinking
til it hurtsand addictive. I look forward to the time we will have
together examining the myriad of subtopics and developing skills for real-world
application.
Updates and readings: