Internet Public Library (services for librarians): http://www.ipl.org/svcs/

Librarians’ Internet Index: http://lii.org

The Researching Librarian: http://www.researchinglibrarian.com/

Activism in American Librarianship, 1962-1973. Greenwood Press, 1987.

Anderson, Sarah A. "'The Place to Go': The 135th Street Branch Library and the Harlem Renaissance." LQ 73, 4 (2003): 383-421.

Bales, Susan Nall. “Technology and Tradition: The Future’s in the Balance.” AL 29, 6 (1998): 82-86.

The Baltimore County Public Library’s Blue Ribbon Committee. Give ‘Em What They Want! Managing the Public’s Library. ALA, 1992.

Budd, John. “The Library, Praxis, and Symbolic Power.” LQ 73, 1 (2003): 19-32.

Carnley, Peter. “The Librarian and the Management of Information Overload.” Australian Library Journal 51, 4 (2002): 325-334.

Coffman, Steve. “What If You Ran Your Library More Like a Bookstore?” AL 29, 3 (1998): 40-46. See also “Bookstore Backlash: Wow, Did We Get Letters!” AL 29, 5 (1998): 76-78.

Cope, Russell. “Disputing the History of the American Library Profession: A Review Article.” Australian Library Journal 51, 3 (2002): 239-246.

Dilevko, Juris, and Lisa Gottlieb. (2003). Resurrecting a neglected idea: The reintroduction of library-museum hybrids. Library Quarterly  73, 2: 160-198.

Garrison, Dee. Apostles of Culture: The Public Library and American Society, 1876-1920. The Free Press, 1979.

Graham, Patterson Toby. “Public Librarians and the Civil Rights Movement: Alabama, 1955-1965.” LQ 71, 1 (2001): 1-27.

Hanson, Carl A. “Access and Utility: John Cotton Dana and the Antecedents of Information Science, 1889-1929.” Libraries and Culture 29 (Spring 1994): 186-204.

Larson, Kate Clifford. “The Saturday Evening Girls: A Progressive Era Library Club and the Intellectual Life of Working Class and Immigrant Girls in Turn-of-the-Century Boston.” LQ 71, 2 (2001): 195-230.

Lincove, David A. “Propaganda and the American Public Library from the 1930s to the Eve of World War II.” RQ 33 (Summer 1994): 510-523.

Maack, Mary Niles. “The Public Library Inquiry: Reminiscences, Reflections, and Research.” Libraries and Culture 29 (Winter 1994): 1-132. [Special issue. The Public Library Inquiry was a major research study carried out shortly after WWII.]

McClure, Charles R., John Carlo Bertot, and John C. Beachboard. “Enhancing the Role of Public Libraries in the National Information Infrastructure.” PL 35, 4 (1996): 232-238.

Meyers, Arthur S. “’A Lot in Common’: The League of Women Voters and Public Libraries.” PL 39, 1 (2000): 31-33.

Miksa, Francis. “The Interpretation of American Public Library History.” In Public Librarianship: A Reader, pp. 73-90. Libraries Unlimited, 1982.

“Purveyors or Prescribers: What Should Librarians Be? Longtime Friends and Sometime Foes Joey Rodger and Charlie Robinson Debate Wants Versus Needs, and Other Value Judgments.” AL 29, 5 (1998): 66, 68, 70.

Smith, Nancy Milnor. “Taking Advantage of an Advantage: Public Libraries and an Opportunity for Cultural Leadership.” PL 36, 2 (1997): 101-103.

Sullivan, Michael. “Giving Them What They Want in Small Public Libraries.” PL 39, 3 (2000): 148-149, 152-155.

Symons, Ann K. and Carla J. Stoffle. “When Values Conflict.” AL 29, 5 (1998): 56-58.

Weissinger, Thomas. “Competing Models of Librarianship: Do Core Values Make a Difference?” J of Academic Librarianship 29, 1 (2003): 32-39.

Wojciechowski, Jacek. “Belle-Lettres in the Library.” PL 35, 2 (1996): 120-123.

Adkins, Denice, and Denyse K. Sturges. “Library Service Planning with GIS and Census Data.” PL 43, 1 (2004): 165-170.

Auld, Hampton (Skip), ed. Patrons, customers, users, clients: Who are they and what difference does it make what we call them? PL 43, 2 (2004): 81-87.

Baker, Lynda M., and Feleta L. Wilson. “Consumer Health Materials Recommended for Public Libraries: Too Tough to Read?” PL 35, 2 (1996): 124-130.

Bala, Beth, and Denice Adkins. “Library and Information Needs of Latinos in Dunklin County, Missouri.” PL 43, 2 (2004): 119-122.

Bone, Larry Earl, ed. “Community Analysis and Libraries.” LT 24 (1976): 429-643. (whole issue)

Cassell, Kay Ann. Knowing Your Community and Its Needs. ALA, 1988.

Chelton, Mary K. “Three in Five Public Library Users are Youth: Implications of Survey Results from the National Center for Educational Statistics.” PL 36, 2 (1997): 104-108.

Clark, Philip M. “Patterns of Consistent, Persistent Borrowing Behavior by High-Intensity Users of a Public Library.” PL 37, 5 (1998): 298-301, 304-306.

Davis, Hazel M. “Lifestyles, Local Communities, and Libraries: A Partnership for the Future?” PL 32, 6 (1993): 323-328.

Deane, Gary. “Bridging the Value Gap: Getting Past Professional Values to Customer Value in the Public Library.” PL 43, 5 (2003): 315-319.

D’Elia, George, and Eleanor Jo Rodgers. “Customer Satisfaction with Public Libraries.” PL 35, 5 (1996): 292-297.

Harris, Roma; Stickney, Judy; Grasley, Carolyn; Hutchinson, Gail; Greaves, Lorraine; and Boyd, Terry. (2001). “Searching for Help and Information: Abused Women Speak Out.” LISR 23, 2: 123-141.

Holt, Glen; Elliot, Donald; & Moore, Amonia. “Placing a Value on Public Library Services.” PL 38, 2  (1999): 98-108.

Jaeger, Paul T., and Kim M. Thompson. "Social Information Behavior and the Democratic Process: Information Poverty, Normative Behavior, and Electronic Government in the United States." LISR 26, 1 (2004): 94.

McCook, Kathleen de la Pena, et al. “Community Indicators, Genuine Progress, and the Golden Billion: Determining the Needs of the Community. Reference and User Services Quarterly 40, 4 (2001): 337-340. 

McKechnie, Lynn. “Ethnographic Observation of Preschool Children.” LISR 22, 1 (2000): 61-76.

Marquis, Solina Kasten. “Collections and Services for the Spanish-Speaking Accessibility.” PL 42, 3 (2003): 172-177.

Metoyer-Duran, Cheryl. “Cross-Cultural Research in Ethnolinguistic Communities: Methodological Considerations.” PL 32, 1 (1993): 18-25.

Meyers, Elaine. “The Coolness Factor: Ten Libraries Listen to Youth.” AL 30, 10 (1999): 42-45.

O’Connor, Daniel O., and Robert Fortenbaugh; with reactions from Renee Blalock, Janice Feye-Stukas, Joe Garcia, James B. Scheppke, and Carrie Turner. “Socioeconomic Indicators and Library Use.” PL 38, 3 (1999): 156-163.

Oh, Dong-Geun. “Complaining Behavior of Public Library Users in South Korea.” LISR 25, 1 (2003): 43-62.

Pratt, Allan D. “Questionable Assumptions.” PL 37, 1 (1998): 52-56. [Conventional wisdom about the demographics of library use not supported by data. How does unit of analysis matter?]

Raber, Douglas. “Everything Old Is New Again.” American Libraries 30, 8 (1999): 52-54. [A review of the Public Library Inquiry; read it and consider how values are related to research methods.]

Sarling, Jo Haight, and Debra S. Van Tassel. “Community Analysis: Research That Matters to a North-Central Denver Community.” LISR 21, 1 (1999): 7-29.

Shenton, Andrew K., and Pat Dixon. "The Nature of Information Needs and Strategies for Their Investigation in Youngsters." LISR 26, 1 (2004): 296-310.

Shontz, Marilyn L., Jon C. Parker, and Richard Parker. “What Do Librarians Think about Marketing? A Survey of Public Librarians’ Attitudes toward the Marketing of Library Services.” LQ 74, 1 (2004): 63-84. http://www.journals.uchicago.edu/LQ/journal/contents/v74n1.html

Thompson, Bruce, Colleen Cook, and Fred Heath. "Two Short Forms of the LIBQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality." LQ 73, 4 (2003): 453-465.

Van Fleet, Connie, and Antell, Karen E. (2002). Creating CyberSeniors: Older adult learning and its implications for computer training. Public Libraries 41, 3: 149-155.

Vavrek, Bernard. “Is the American Public Library Part of Everyone’s Life? AL 31, 1 (2000): 60, 62-64. [Major surveys cannot be easily compared because they use different definitions and units of analysis.]

Walter, Virginia A. “Public Library Service to Children and Teens: A Research Agenda.” Library Trends 51, 4 (2003): 571-589.

Audunson, Ragnar. “Between Professional Field Norms and Environmental Change Impetuses: A Comparative Study of Change Processes in Public Libraries.” LISR 21, 4 (1999): 523-552.

Diamant-Cohen, Betsy, and Dina Sherman. “Hand in Hand: Museums and Libraries Working Together.” PL 42, 2 (2003): 102-105.

Doyle, Patricia C. “Planning Process Obstacles and Opportunities.” PL 36, 4 (1997): 231-235.

Elsner, Edward J. “The Evolution of PLA’s Planning Model.” PL 41, 4 (2002): 209-215.

Hayes, Robert M., and Virginia A. Walter. Strategic Management for Public Libraries: A Handbook. Westport, CT: Greenwood, 1996.

Hennen, Thomas J., Jr. “Why We Should Establish a National System of Standards.” AL 31, 3 (2000), 43-5.

Himmel, Ethel, and William James Wilson. Planning for Results: A Public Library Transformation Process: The Guidebook. Chicago: ALA, 1998.

Immroth, Barbara Froling, and Keith Curry Lance. “Output Measures for Children’s Services in Public Libraries: A Status Report.” PL 35, 4 (1996): 240-245.

Kemp, Roger L. “A City Manager Looks at Trends Affecting Public Libraries.” PL 38, 2 (1999): 116-119.

Koontz, Christie M., Dean K. Jue, Charles R. McClure, and John Carlo Bertot. “The Public Library Geographic Database: What Can It Do for Your Library?” PL 43, 2 (2004): 113-118.

Kotch, Marianne. “Using the New Planning for Results Process to Create Local Standards of Library Service.” PL 41, 4 (2002): 216-219.

Lynch, Mary Jo. “Public Library Staff: How Many Is Enough?” AL 34, 5 (2003): 58-59.

McClure, Charles R., et al. Planning and Role Setting for Public Libraries: A Manual of Options and Procedures. Chicago: ALA, 1987.

McClure, Charles. “Updating Planning and Role Setting for Public Libraries.” PL 32, 4 (1993): 198-199.

Nelson, Sandra. The New Planning for Results: A Streamlined Approach. (Chicago: ALA, 2001).

Noah, Carolyn, and Alan Brickman. “Capacity Building for Libraries.” PL 43, 2 (2004): 102-107.

Resnik, Robert. “Community Information Resources in United States Public Libraries: A Study and Survey.” PL 36, 4 (1997): 218-223, 226-227, 229.

Saxton, Matthew L., and Ruth D. Greiner. “Public Participation in Strategic Planning of Library Services: Soliciting, Assessing, and Balancing Community and Staff Input.” PL 36, 2 (1998): 126-132.

Shearer, Kenneth. “Confusing What Is Most Wanted with What Is Most Used: A Crisis in Public Library Priorities Today.” PL 32, 4 (1993): 193-97.

Stephens, Annabel K. “The Public Library Planning Process: Staff and Citizen Involvement Revisited.” PL 36, 2 (1997): 110-116.

Tisdale, Sallie. “Silence, Please: The Public Library as Entertainment Center.” Harper’s Magazine (March, 1997): 65-74.

Van House, Nancy A., et al. Output Measures for Public Libraries: A Manual of Standardized Procedures. 2d ed. Chicago: ALA, 1987.

Walter, Virginia A. Output Measures and More: Planning and Evaluating Public Library Services for Young Adults. Chicago: ALA, 1995.

Walter, Virginia A. Output Measures for Public Library Service to Children. Chicago: ALA, 1992.

Willett, Holly G. Public Library Youth Services: A Public Policy Approach. Ablex, 1995.

Allen, Bryce. “Public Opinion and the Funding of Public Libraries.” Library Trends 51, 3 (2003): 414-423.

Bertot, John Carlo, McClure, Charles R., & Ryan, Joe. “Impact of External Technology Funding Programs for Public Libraries: A Study of LSTA, E-Rate, Gates, and Others.” PL 41, 3 (2002): 166-171.

Burlingame, Dwight F. “Fundraising as a Key to the Library’s Future.” LT 42 (1994): 467-477.

Carrigan, Dennis P. “Public Library Private Fund-Raising: A Report Based on a Survey.” PL 33 (Jan 1994): 31-36.

Fuller, Peter F. “The Politics of LSCA during the Reagan and Bush Administrations: An Analysis.” LQ 64, 3 (1994): 294-318.

Glennon, Michael L. “Developing and Passing a Bond Issue: A Trustee’s View.” PL 36, 1 (1997): 24-28.

Gregory, Gwen. “The Library Services and Technology Act: How Changes from LSCA Are Affecting Libraries.” PL 38, 6 (1999): 378-382.

Hawkins, Margaret, Anne Morris, and John Sumsion. “The Economic Value of Public Libraries.” Australasian Public Libraries and Information Services 14, 3 (2001): 90-96.

Jaeger, John. “User Fees, Community Goods, and the Public Library.” Public Library Quarterly 17, 2 (1999), 49-62.

Kinnucan, Mark T., Mark R. Ferguson, and Leigh Estabrook. “Public Opinion Toward User Fees in Public Libraries.” LQ 68, 2 (1998): 183-204.

Kniffel, Leonard. “Corporate Sponsorship: The New Direction in Fundraising.” AL 26, 10 (1995): 1023-1026.

Library Fund Raising: A Selected Annotated Bibliography. LARC (Library and Research Center) Fact Sheet Number 24.  http://www.ala.org/library/fact24.html

Payne, Bonnie R. “Straw into Gold: Could Private Fundraising Be the Answer?” PL 36, 3 (1997): 174-77.

Pittman, Donna. “A Nickel and Dime Operation: Champaign Public Library Installs Spiral Wishing Well to Collect Change.”  Public Library Q 19, 2 (2001): 5-9.

Raber, Douglas. “Ideological Oppostion to Federal Library Legislation: The Case of the Library Services Act of 1956.” PL 34, 3 (1995): 162-9.

Swan, James. “A Capital Campaign for a Small Public Library.” In Library Fundraising: Models for Success. (Chicago: ALA, 1995), pp. 25-37.

“What Price Partnerships? Public Librarians Linda Mielke and Sanford Berman Draw Their Bottom Lines over Private-Sector Fundraising.” AL 29, 2 (1998): 43-46.

Adkins, Denise, and Elizabeth Bala. "Public Library Outreach as a Function of Staffing and Metropolitan Location." LISR 26, 3 (2004): 338-350.

Cantú, Amy, and Anderson, Beth. “It’s Not Easy Being Green, But It Sure Is Fun: Sustainability Programming at the Ann Arbor District Library.” PL 42, 4 (2003): 240-244.

Costello, Joan, Whalen, Sam, and Spielberger, Julie. “Promoting Public Library Partnerships with Youth Agencies.” J of Youth Services in Libraries 15, 1 (2001): 8-15.

Czopek, Vanessa. “Using Mystery Shoppers to Evaluate Customer Service in the Public Library.” PL 37, 6 (1998): 370-371, 374-375.

Fakolt, Jennifer. “Everybody Wins! Carson City Public Library Pulls Out All the Stops for National Library Week.” PL 37, 3 (May/June 1998): 190-194.

Gross, Valerie J. “The Pinnacle of Customer Service: Partnerships.” PL 40, 2 (2001): 85-86.

Hildebrand, Janet. “Is Privacy Reserved for Adults? Children’s Rights at the Public Library.” SLJ 37, 1 (1991): 21-25.

Jones, Patrick. “Packing the Power: The Houston Public Library’s Library Card Campaign.” PL 39, 3 (2000): 156-160.

McLaughlin, Claire S. “SHINE—Simply Helping Is Not Enough: A Customer Service Campaign That Worked.” PL 38, 5 (1999): 316-317.

Monroe, Margaret E., and Kathleen M. Heim. Partners for Lifelong Learning: Public Libraries and Adult Education. U. S. Government Printing Office, 1991.

Orange, Satia Marshall, and Robin Osborne. “From Outreach to Equity: An Introduction.” American Libraries 35, 6 (2004): 46-48, 50-51.

Raber, Douglas, and John M. Budd. “Public Images of the Role of Information Technology in Public Libraries: Alternatives and Controversies.” PL 38, 3 (1999): 180-186.

Reese, Noreen. “Café Service in Public Libraries.” PL 38, 3 (1999): 176-178.

Sager, Don, ed. “Perspectives” column. “Customer Service and Public Libraries.” PL 40, 2 (2001): 85-89.

Simon, Matthew. “Will the Library Survive the Internet? What Patrons Value in Public Libraries.” PL 41, 2 (2002): 104-106.

Steffen, Nicolle O., Lance, Keith Curry, and Logan, Rochelle. “Time to Tell the Whole Story: Outcome-based Evaluation and the Counting on Results Project.” Public Libraries 41, 4 (2002): 222-228.

Sullivan, Edward T. “Teenagers Are Not Luggage: They Don’t Need Handling.” PL 40, 2 (2001): 75-77.

AcqWeb’s Directory of Collection Development Policies on the Web: http://acqweb.library.vanderbilt.edu/cd_policy.html

All about deselection for librarians: http://www.geocities.com/CollegePark/Lab/3803/deselection.html

Asheim, Lester. “Not Censorship but Selection.” Wilson Library Bulletin (September, 1953). Found online at http://informatics.buffalo.edu/faculty/ellison/Syllabi/580/NotCensor.html (October 7, 2002). 

Bartel, Julie. “The Salt Lake City Public Library Zine Collection.” PL 42, 4 (2003): 232-238.

Bertot, John Carlo, and Charles R. McClure. “U.S. Public Library Outlet Internet Connectivity: Progress Issues and Strategies.” LISR 21, 3 (1999): 281-298.

Blubaugh, Penny, and Sharon S. Ball. (1998). The series controversy and how it grew. Public Libraries 37, 1: 48-50.

Bobkoff, Miriam. “A Bookworm’s Eye-View of Collection Development: Making Use of Gift Books.” PL 38, 6 (1999): 364-370.

Budd, John M., and Wyatt, Cynthia. “’Do You Have Any Books On...’ An Examination of Public Library Holdings.” PL 41, 2 (2002): 107-112.

Buschman, John. “Librarians, Self-Censorship, and Information Technologies.” C&RL 55 (May 1994): 221-228.

Caywood, Carolyn. “Selection Criteria for World Wide Web Resources.” PL 35, 3 (1996): 169.

Crawford, Gregory A. “Internet Issues: Access, Filtering, and a Survey of Pennsylvania Public Libraries.” PL 39, 3 (2000): 162-167.

Chelton, Mary K. “What We Know and Don’t Know about Reading, Readers, and Readers Advisory Services.” Public Libraries 38, 1 (1999): 42-47.

Davis, Hazel M., and Ellen Altman. “The Relationship Between Community Lifestyles and Circulation Patterns in Public Libraries.” PL 36, 1 (1997): 40-45.

Denny, Carolyn A. K. “Redefining Librarianship: The Case of the Eastside Cybrary Connection.” PL 39, 4 (2000): 208-213.

Dilevko, Juris, and Alison Hayman. “Collection Development Patterns of Fiction Titles in Public Libraries: The Place of Independent and Small Presses.” LISR 22, 1 (2000): 35-59.

Dilevko, Juris, and Lisa Gottlieb. "The Politics of Standard Selection Guides: The Case of Public Library Catalog." LQ 73, 3 (2003): 289-337.

Directory of Internet Access Policies of Canadian Libraries in the Public Sector: http://www.ualberta.ca/~aschrade/internet/access.htm

Donovan, Charles A. “Deselection and the Classics.” AL 26, 11 (1995): 1110-1111.

Doyle, Tony. “A Utilitarian Case for Intellectual Freedom in Libraries.” LQ 71, 1 (2001): 44-71.

Gehron, Kathleen A. “A Virtual Collection: Creating and Maintaining Links Pages.” PL 38, 6 (1999): 372-376.

Gilbert, Carol. “InfoPeople: INternet FOr People: Connecting People through California’s Libraries.” PL 34, 3 (1995): 152-156.

Gremmels, Gillian S. “Reference in the Public Interest: An Examination of Ethics.” RQ 30 (1991): 362-369.

Harkovitch, Michael, Amanda Hirst, and Jenifer Loomis. “Intellectual Freedom in Belief and in Practice.” PL 42, 6 (2003): 367-374.

Harmon, Charles, and Ann K. Symons. “’But We’re Family Friendly Already’: How to Respond to the Challenge.” AL 27, 7 (1996): 60, 62, 64.

Internet Access and Use Policies: Bibliography: http://www.superiorcourt.maricopa.gov/lawlibrary/Documents/Html/Bibliographies/InternetUse.asp

Jaeger, Paul T., Charles R. McClure, John Carlo Bertot, and John T. Snead. "The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and Information Policy in Libraries: Issues, Impacts, and Questions for Librarians and Researchers." LQ 74 (2): 99-121. http://www.journals.uchicago.edu/LQ/journal/contents/v74n2.html

Janes, Joseph, and Charles R. McClure. “The Web as a Reference Tool: Comparisons with Traditional Sources.” PL 38, 1 (1999): 30-33, 36-39.

Lynch, Beverly. “Public Library Service to Business.” Public Libraries 37, 6 (1998): 382-386.

Lyon, Becky J. “The National Library of Medicine and Health Information for the Public.” PL 40, 2 (2001): 107-109.

Marquis, Solina Kasten. “Collections and Services for the Spanish-Speaking: Issues and Resources.” PL 42, 2 (2003): 106-112.

Moe, Tammi. "Bridging the 'Digital Divide' in Colorado Libraries: Survey Results from the Colorado Public Libraries and the 'Digital Divide' 2002 Study." PL 43, 4 (2004): 227-232.

McClure, Charles, and others. Public Libraries and the Internet: Study Results, Policy Issues, and Recommendations. Washington, DC: National Commission on Libraries and Information Science, 1994.

Niosi, Andrea E. “An Investigation of Censorship and Selection in Southern California Public Libraries: A Qualitative Study.” PL 37, 5 (1998): 310-315.

Office for Information Technology Policy, ALA http://www.ala.org/oitp/

O’Neill, Nancy. “E-Mail Reference Service in the Public Library: A Virtual Necessity.” PL 38, 5 (1999): 302-305.

Prabha, Chandra, and Irwin, Raymond D. “Public Libraries on the Web: An Assessment of Services.” PL 42, 4 (2003): 255-260.

Pye, Michele, and Sue Yates. “Putting the User First in Virtual Information Services.” PL 42, 6 (2003): 383-387.

Raber, Douglas, and John M. Budd. (1999). Public images of the role of information technology in public libraries: Alternatives and controversies. Public Libraries 38, 3: 180-186.

Rayner, Helen. “The Influence of Television on Reader Choice at Wellington Public Library.” PL 36, 6 (1997): 362-366.

Herald, Diana Tixier. Genreflecting: A guide to reading interests in genre fiction. 5^th ed. Englewood, CO: Libraries Unlimited: 2000.

Scates, Denni Kay. “How Do New Readers Locate High-interest, Easy-to-read Books?” Public Libraries 38, 5 (1999): 294-298.

Schmidt, C. James. “Sex-and-Violence Ratings: What’s in Them for Libraries?” AL 31, 4 (2000): 44-46.

Serebnick, Judith, and Frank Quinn. “Measuring Diversity of Opinion in Public Library Collections.” LQ 65, 1 (1995): 1-38.

Spence, Alex. “Gay Young Adult Fiction in the Public Library: A Comparative Survey.” Public Libraries 38, (1999): 224-229, 232-243.

Spence, Alex. “Controversial Books in the Public Library: A Comparative Survey of Holdings of Gay-Related Children’s Picture Books.” Library Quarterly 70, 3 (2000): 335-379.

State Library of North Carolina: Public Library Internet Access Policies: http://statelibrary.dcr.state.nc.us/hottopic/pubacc/access.htm

Talking to Your Board about Internet Access: http://members.aol.com/saraweiss/access/index.html

Wise, Kenneth, and D. E. Perushek. (2000). Goal planning as a solution technique for the acquisitions allocation problem. Library & Information Science Research 22, 2: 165-183.

Wolinski, Judi. “Pep Talk for the Reluctant (or Novice) Internet Librarian.” PL 39, 1 (2000): 35-38.

Accessibility Guidelines for Buildings and Facilities: http://www.access-board.gov/adaag/html/adaag.htm. (October 19, 2001.)

Birdsall, William F. The Myth of the Electronic Library. Westport CT: Greenwood, 1994.

Boyden, Lynn, and James Weiner. “For the Public Good: Sustainability Demonstration in Public Library Building Projects.” PL 40, 1 (2001): 44-46.

Burt, David. “Policies for the Use of Public Internet Workstations in Public Libraries.” PL 36, 3 (1997): 156-159.

Dixon, Judith. “Are We Childproofing Our Public Libraries? Identifying the Barriers That Limit Library Use by Children.” PL 35, 1 (1996): 50-56.

Dodge, Chris. “Taking Libraries to the Street: Infoshops & Alternative Reading Rooms.” AL 29, 5 (1998): 62-64.

Fout, Deborah J. “Diary of a Hard Hat Librarian.” PL 38, 5 (1999): 306-313.

Fraser, Margo, and Hilary Munro. "A Good Fit: One Library's Experience with Ergonomic Design." PL 43, 4 (2004): 233-238.

Gross, Melissa, Eliza T. Dresang, and Leslie E. Holt. “Children’s In-Library Use of Computers in an Urban Public Library.” LISR 26, 3 (2004): 311-337.

Hughes-Hassell, Sandra, and Erika Thickman Miller. "Public Library Websites for Young Adults: Meeting the Needs of Today's Teens Online." LISR 25, 2 (2003): 143-156.

Jacob, Bernard, and Carol Morphew. “The Quiet Room: A Cyber-Free Haven in the Community Library.” PL 36, 4 (1997): 216-217.

Jones, Patrick, and Angela Pfeil. "Public Library YA Web Pages for the Twenty-First Century." YALS 2, 2 (2004): 14-18.

King, Monica. “Protecting Public-Access Computers in Libraries.” PL 38, 3 (1999): 166-173.

Knecht, Michael. “Cell Phones in the Stacks.” AL 34, 6 (2003): 68-69.

Krissoff, A., & Konrad, L. “Computer Training for Staff and Patrons: A Comprehensive Academic Model.” Computers in Libraries 18 (1998): 28-33.

Lushington, Nolan. Libraries Designed for Users: A Twenty-First Century Guide. Neal-Schuman, 2002.

Lyons, Dianne Boulerice. “No Food, No Drink—No More? A Study of Food and Drink Policies and Practices in Public Libraries.” PL 39, 6 (2000): 338-347.

MacDonald, Gregory. “Building ReUse: Right for the Times.” PL 35, 5 (1996): 288-291.

Marjamaa, Mary Anne C., Bob Purrenhage, Jeannie Dilger-Hill, and Rachel Yankoglu. “On the Road and Online: How Four Bookmobiles Got Connected.” PL 40, 2 (2001): 95-101.

Matsco, Sandra, and Sharon Campbell. “Writing a Library Home Page.” PL 35, 5 (1996): 284-286.

Mehrabian, A. Public Places and Private Spaces: The Psychology of Work, Play, and Living Environments. New York: Basic Books, 1976.

Michaels, Andrea. “Forum III: Physical Spaces for the E-ssential Library.” Library Administration and Management 17, 2 (2003): 78-83.

Murphy, Tish. “Some Considerations in Choosing Library Furnishings.” PL 38, 4 (1999): 244-246.

Nelson, Sandra, Ellen Altman, and Diane Mayo. Managing for Results: Effective Resource Allocation for Public Libraries. (Chicago: ALA, 2000). Chapter 4: “Managing Your Library’s Facilities,” pp. 193-231.

Oliver, Kent. “The Spirit of the Law: When ADA Compliance Means Overall Excellence in Service to Patrons with Disabilities.” PL 36, 5 (1997): 294-298.

Public Library Construction Reimbursement Program, RI: http://www.lori.state.ri.us/construction/. (October 19, 2001.)

Sannwald, William. “Espresso and Ambiance: What Public Libraries Can Learn from Bookstores,” Library Administration & Management 12, 4 (Fall 1998): 200-211.

Sarling, Jo Haight, and Debra S. Van Tassel. “Community Analysis: Research That Matters to a North-Central Denver Community.” Library & Information Science Research 21, 1 (1999): 7-29.

Scott, Tony. “The Behavior Settings of Network Literacy: A Framework for Generalization from Anecdotal Evidence in Qualitative Research about Computer-Mediated Communication?” Electronic Journal on Virtual Culture, 1, 7 (1993). (The original version is no longer available; retrieved from http://www.infomotions.com/serials/aejvc/aejvc-v1n07-scott-behavior.txthttp://www.infomotions.com/serials/aejvc/aejvc-v1n07-scott-behavior.txt, Sept. 1, 2005. Of interest mainly because it uses the concept of synomorphs in a digital context.)

Wallace, Patricia E. “Techno-CPR for Public Libraries.” PL 38, 1 (1999): 40-41.

Wilson, A. Paula. “Customer Service through Technology.” PL 43, 2 (2004): 94-96.

Armstrong, Annie Laurie, Catherine Lord, and Judith Zelter. “Information Needs of Low Income Residents in South King County.” PL 39, 6 (2000): 330-335.

Bishop, Ann P., Tonyia J. Tidline, Susan Shoemaker, and Pamela Salela. “Public Libraries and Networked Information Services in Low-Income Communities.” LISR 21, 3 (1999): 361-390.

Chatman, Elfreda A. “The Information World of Low-Skilled Workers.” LISR 9 (1987): 265-283.

Curry, Ann. “Managing the Problem Patron.” PL 35, 3 (1996): 181-188.

Fairfax County Public Library. Problem Behavior Manual. Chicago: Public Library Association, ALA, 1990.

Holt, Cynthia, and Wanda Hole. “Training Rewards and Challenges of Serving Library Users with Disabilities.” PL 42, 1 (2003): 34-37.

Jue, Dean K., Christie M. Koontz, J. Andrew Magpantay, Keith Curry Lance, and Ann M. Seidl. “Using Public Libraries to Provide Technology Access for Individuals in Poverty: A Nationwide Analysis of Library Market Areas Using a Geographic Information System.” LISR 21, 3 (1999): 299-325.

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