|
| |
LSC 521: PUBLIC
LIBRARY SERVICE
READINGS, 2004
Note:
This is not a definitive list of canonical "best" readings. It's a
list of things I've read and found interesting, or intend to read (absurdly
optimistic) because they look useful, and it is intended to give you an idea of
some of the variety of the field and a starting point for your further
investigations. Journals have been abbreviated to save space: e.g., American
Libraries (AL), J of Education for Library and Information Science
(JELIS), Library and Information Research (LISR), Library Quarterly
(LQ), Public Libraries (PL), School Library Journal (SLJ).
General
resources:
History
and Philosophy
(No,
of course you're not expected to read all this before class September 13! Don't
worry.)
 |
Activism
in American Librarianship,
1962-1973. Greenwood Press, 1987. |
 |
Anderson,
Sarah A. "'The Place to Go': The 135th Street Branch Library and the
Harlem Renaissance." LQ 73, 4 (2003): 383-421.
|
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Bales,
Susan Nall. “Technology and Tradition: The Future’s in the Balance.” AL
29, 6 (1998): 82-86.
|
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The
Baltimore County Public Library’s Blue Ribbon Committee. Give ‘Em
What They Want! Managing the Public’s Library. ALA, 1992.
|
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Budd,
John. “The Library, Praxis, and Symbolic Power.” LQ
73, 1 (2003): 19-32.
|
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Carnley,
Peter. “The Librarian and the Management of Information Overload.” Australian
Library Journal 51, 4 (2002): 325-334.
|
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Coffman,
Steve. “What If You Ran Your Library More Like a Bookstore?” AL 29,
3 (1998): 40-46. See also “Bookstore Backlash: Wow, Did We Get Letters!”
AL 29, 5 (1998): 76-78.
|
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Cope,
Russell. “Disputing the History of the American Library Profession: A
Review Article.” Australian Library
Journal 51, 3 (2002): 239-246.
|
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Dilevko,
Juris, and Lisa Gottlieb. (2003). Resurrecting a neglected idea: The
reintroduction of library-museum hybrids. Library
Quarterly 73, 2: 160-198.
|
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Garrison,
Dee. Apostles of Culture: The Public Library and American Society,
1876-1920. The Free Press, 1979.
|
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Graham,
Patterson Toby. “Public Librarians and the Civil Rights Movement: Alabama,
1955-1965.” LQ 71, 1 (2001): 1-27.
|
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Hanson,
Carl A. “Access and Utility: John Cotton Dana and the Antecedents of
Information Science, 1889-1929.” Libraries and Culture 29 (Spring
1994): 186-204.
|
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Larson,
Kate Clifford. “The Saturday Evening Girls: A Progressive Era Library Club
and the Intellectual Life of Working Class and Immigrant Girls in
Turn-of-the-Century Boston.” LQ 71, 2 (2001): 195-230.
|
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Lincove,
David A. “Propaganda and the American Public Library from the 1930s to the
Eve of World War II.” RQ 33 (Summer 1994): 510-523.
|
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Maack,
Mary Niles. “The Public Library Inquiry: Reminiscences, Reflections, and
Research.” Libraries and Culture 29 (Winter 1994): 1-132. [Special
issue. The Public Library Inquiry was a major research study carried out
shortly after WWII.]
|
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McClure,
Charles R., John Carlo Bertot, and John C. Beachboard. “Enhancing the Role
of Public Libraries in the National Information Infrastructure.” PL 35,
4 (1996): 232-238.
|
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Meyers,
Arthur S. “’A Lot in Common’: The League of Women Voters and Public
Libraries.” PL 39, 1 (2000): 31-33.
|
 |
Miksa,
Francis. “The Interpretation of American Public Library History.” In Public
Librarianship: A Reader, pp. 73-90. Libraries Unlimited, 1982.
|
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“Purveyors
or Prescribers: What Should Librarians Be? Longtime Friends and Sometime
Foes Joey Rodger and Charlie Robinson Debate Wants Versus Needs, and Other
Value Judgments.” AL 29, 5 (1998): 66, 68, 70.
|
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Smith,
Nancy Milnor. “Taking Advantage of an Advantage: Public Libraries and an
Opportunity for Cultural Leadership.” PL 36, 2 (1997): 101-103.
|
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Sullivan,
Michael. “Giving Them What They Want in Small Public Libraries.” PL
39, 3 (2000): 148-149, 152-155.
|
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Symons,
Ann K. and Carla J. Stoffle. “When Values Conflict.” AL 29, 5
(1998): 56-58.
|
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Weissinger,
Thomas. “Competing Models of Librarianship: Do Core Values Make a
Difference?” J of Academic
Librarianship 29, 1 (2003): 32-39.
|
 |
Wojciechowski,
Jacek. “Belle-Lettres in the Library.” PL 35, 2 (1996): 120-123.
|
Marketing
and Community Analysis: Who Uses the Public Library?
 |
Adkins,
Denice, and Denyse K. Sturges. “Library Service Planning with GIS and
Census Data.” PL 43, 1 (2004):
165-170.
|
 |
Auld,
Hampton (Skip), ed. Patrons, customers, users, clients: Who are they and
what difference does it make what we call them? PL
43, 2 (2004): 81-87.
|
 |
Baker,
Lynda M., and Feleta L. Wilson. “Consumer Health Materials Recommended for
Public Libraries: Too Tough to Read?” PL 35, 2 (1996): 124-130.
|
 |
Bala,
Beth, and Denice Adkins. “Library and Information Needs of Latinos in
Dunklin County, Missouri.” PL 43,
2 (2004): 119-122.
|
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Bone,
Larry Earl, ed. “Community Analysis and Libraries.” LT 24 (1976):
429-643. (whole issue)
|
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Cassell,
Kay Ann. Knowing
Your Community and Its Needs. ALA, 1988.
|
 |
Chelton,
Mary K. “Three in Five Public Library Users are Youth: Implications of
Survey Results from the National Center for Educational Statistics.” PL
36, 2 (1997): 104-108.
|
 |
Clark,
Philip M. “Patterns of Consistent, Persistent Borrowing Behavior by
High-Intensity Users of a Public Library.” PL 37, 5 (1998):
298-301, 304-306.
|
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Davis,
Hazel M. “Lifestyles, Local Communities, and Libraries: A Partnership for
the Future?” PL 32, 6 (1993): 323-328.
|
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Deane,
Gary. “Bridging the Value Gap: Getting Past Professional Values to
Customer Value in the Public
Library.” PL 43, 5 (2003):
315-319.
|
 |
D’Elia,
George, and Eleanor Jo Rodgers. “Customer Satisfaction with Public
Libraries.” PL 35, 5 (1996): 292-297.
|
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Harris,
Roma; Stickney, Judy; Grasley, Carolyn; Hutchinson, Gail; Greaves, Lorraine;
and Boyd, Terry. (2001). “Searching for Help and Information: Abused Women
Speak Out.” LISR 23, 2: 123-141.
|
 |
Holt,
Glen; Elliot, Donald; & Moore, Amonia. “Placing a Value on Public
Library Services.” PL 38, 2 (1999):
98-108. |
 |
Jaeger,
Paul T., and Kim M. Thompson. "Social Information Behavior and the
Democratic Process: Information Poverty, Normative Behavior, and Electronic
Government in the United States." LISR 26, 1 (2004): 94.
|
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McCook,
Kathleen de la Pena, et al. “Community Indicators, Genuine Progress, and
the Golden Billion: Determining the Needs of the Community. Reference
and User Services Quarterly 40, 4 (2001): 337-340.
|
 |
McKechnie,
Lynn. “Ethnographic Observation of Preschool Children.” LISR 22,
1 (2000): 61-76.
|
 |
Marquis,
Solina Kasten. “Collections and Services for the Spanish-Speaking
Accessibility.” PL 42, 3 (2003):
172-177.
|
 |
Metoyer-Duran,
Cheryl. “Cross-Cultural Research in Ethnolinguistic Communities:
Methodological Considerations.” PL 32, 1 (1993): 18-25.
|
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Meyers,
Elaine. “The Coolness Factor: Ten Libraries Listen to Youth.” AL 30,
10 (1999): 42-45.
|
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O’Connor,
Daniel O., and Robert Fortenbaugh; with reactions from Renee Blalock, Janice
Feye-Stukas, Joe Garcia, James B. Scheppke, and Carrie Turner.
“Socioeconomic Indicators and Library Use.” PL 38, 3 (1999):
156-163.
|
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Oh,
Dong-Geun. “Complaining Behavior of Public Library Users in South
Korea.” LISR 25, 1 (2003):
43-62.
|
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Pratt,
Allan D. “Questionable Assumptions.” PL 37, 1 (1998): 52-56.
[Conventional wisdom about the demographics of library use not supported by
data. How does unit of analysis matter?]
|
 |
Raber,
Douglas. “Everything Old Is New Again.” American Libraries 30, 8
(1999): 52-54. [A review of the Public Library Inquiry; read it and consider
how values are related to research methods.]
|
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Sarling,
Jo Haight, and Debra S. Van Tassel. “Community Analysis: Research That
Matters to a North-Central Denver Community.” LISR 21, 1 (1999):
7-29. |
 |
Shenton,
Andrew K., and Pat Dixon. "The Nature of Information Needs and
Strategies for Their Investigation in Youngsters." LISR 26, 1
(2004): 296-310.
|
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Shontz,
Marilyn L., Jon C. Parker, and Richard Parker. “What Do Librarians Think
about Marketing? A Survey of Public Librarians’ Attitudes toward the
Marketing of Library Services.” LQ
74, 1 (2004): 63-84. http://www.journals.uchicago.edu/LQ/journal/contents/v74n1.html
|
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Thompson,
Bruce, Colleen Cook, and Fred Heath. "Two Short Forms of the LIBQUAL+
Survey: Assessing Users' Perceptions of Library Service Quality." LQ
73, 4 (2003): 453-465.
|
 |
Van
Fleet, Connie, and Antell, Karen E. (2002). Creating CyberSeniors: Older
adult learning and its implications for computer training. Public
Libraries 41, 3: 149-155.
|
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Vavrek,
Bernard. “Is the American Public Library Part of Everyone’s Life? AL
31, 1 (2000): 60, 62-64. [Major surveys cannot be easily compared
because they use different definitions and units of analysis.]
|
 |
Walter,
Virginia A. “Public Library Service to Children and Teens: A Research
Agenda.” Library Trends 51, 4 (2003): 571-589. |
Governance
and Planning: Mission and Goals, Organization and Policies
 |
Audunson,
Ragnar. “Between Professional Field Norms and Environmental Change
Impetuses: A Comparative Study of Change Processes in Public Libraries.” LISR
21, 4 (1999): 523-552.
|
 |
Diamant-Cohen,
Betsy, and Dina Sherman. “Hand in Hand: Museums and Libraries Working
Together.” PL 42, 2 (2003):
102-105.
|
 |
Doyle,
Patricia C. “Planning Process Obstacles and Opportunities.” PL 36,
4 (1997): 231-235.
|
 |
Elsner,
Edward J. “The Evolution of PLA’s Planning Model.” PL 41, 4
(2002): 209-215.
|
 |
Hayes,
Robert M., and Virginia A. Walter. Strategic Management for Public
Libraries: A Handbook. Westport, CT: Greenwood, 1996.
|
 |
Hennen,
Thomas J., Jr. “Why We Should Establish a National System of Standards.”
AL 31, 3 (2000), 43-5.
|
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Himmel,
Ethel, and William James Wilson. Planning for Results: A Public Library
Transformation Process: The Guidebook. Chicago: ALA, 1998.
|
 |
Immroth,
Barbara Froling, and Keith Curry Lance. “Output Measures for Children’s
Services in Public Libraries: A Status Report.” PL 35, 4 (1996):
240-245.
|
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Kemp,
Roger L. “A City Manager Looks at Trends Affecting Public Libraries.” PL
38, 2 (1999): 116-119.
|
 |
Koontz,
Christie M., Dean K. Jue, Charles R. McClure, and John Carlo Bertot. “The
Public Library Geographic Database: What Can It Do for Your Library?” PL
43, 2 (2004): 113-118.
|
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Kotch,
Marianne. “Using the New Planning for Results Process to Create Local
Standards of Library Service.” PL 41, 4 (2002): 216-219.
|
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Lynch,
Mary Jo. “Public Library Staff: How Many Is Enough?” AL
34, 5 (2003): 58-59.
|
 |
McClure,
Charles R., et al. Planning and Role Setting for Public Libraries: A
Manual of Options and Procedures. Chicago: ALA, 1987.
|
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McClure,
Charles. “Updating Planning and Role Setting for Public Libraries.” PL
32, 4 (1993): 198-199.
|
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Nelson,
Sandra. The New Planning for Results: A Streamlined Approach.
(Chicago: ALA, 2001).
|
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Noah,
Carolyn, and Alan Brickman. “Capacity Building for Libraries.” PL
43, 2 (2004): 102-107.
|
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Resnik,
Robert. “Community Information Resources in United States Public
Libraries: A Study and Survey.” PL 36, 4 (1997): 218-223, 226-227,
229.
|
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Saxton,
Matthew L., and Ruth D. Greiner. “Public Participation in Strategic
Planning of Library Services: Soliciting, Assessing, and Balancing Community
and Staff Input.” PL 36, 2 (1998): 126-132.
|
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Shearer,
Kenneth. “Confusing What Is Most Wanted with What Is Most Used: A Crisis
in Public Library Priorities Today.” PL 32, 4 (1993): 193-97.
|
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Stephens,
Annabel K. “The Public Library Planning Process: Staff and Citizen
Involvement Revisited.” PL 36, 2 (1997): 110-116.
|
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Tisdale,
Sallie. “Silence, Please: The Public Library as Entertainment Center.” Harper’s
Magazine (March, 1997): 65-74.
|
 |
Van
House, Nancy A., et al. Output Measures for Public Libraries: A Manual of
Standardized Procedures. 2d ed. Chicago: ALA, 1987.
|
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Walter,
Virginia A. Output Measures and More: Planning and Evaluating Public
Library Services for Young Adults. Chicago: ALA, 1995.
|
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Walter,
Virginia A. Output Measures for Public Library Service to Children.
Chicago: ALA, 1992.
|
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Willett,
Holly G. Public Library Youth Services: A Public Policy Approach.
Ablex, 1995.
|
Finance:
Taxes, Endowments, and Grants
 |
Allen,
Bryce. “Public Opinion and the Funding of Public Libraries.” Library
Trends 51, 3 (2003): 414-423.
|
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Bertot,
John Carlo, McClure, Charles R., & Ryan, Joe. “Impact of External
Technology Funding Programs for Public Libraries: A Study of LSTA, E-Rate,
Gates, and Others.” PL 41, 3 (2002): 166-171.
|
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Burlingame,
Dwight F. “Fundraising as a Key to the Library’s Future.” LT 42
(1994): 467-477.
|
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Carrigan,
Dennis P. “Public Library Private Fund-Raising: A Report Based on a
Survey.” PL 33 (Jan 1994): 31-36.
|
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Fuller,
Peter F. “The Politics of LSCA during the Reagan and Bush Administrations:
An Analysis.” LQ 64, 3 (1994): 294-318.
|
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Glennon,
Michael L. “Developing and Passing a Bond Issue: A Trustee’s View.” PL
36, 1 (1997): 24-28.
|
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Gregory,
Gwen. “The Library Services and Technology Act: How Changes from LSCA Are
Affecting Libraries.” PL 38, 6 (1999): 378-382.
|
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Hawkins,
Margaret, Anne Morris, and John Sumsion. “The Economic Value of Public
Libraries.” Australasian Public
Libraries and Information Services 14, 3 (2001): 90-96.
|
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Jaeger,
John. “User Fees, Community Goods, and the Public Library.” Public
Library Quarterly 17, 2 (1999), 49-62.
|
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Kinnucan,
Mark T., Mark R. Ferguson, and Leigh Estabrook. “Public Opinion Toward
User Fees in Public Libraries.” LQ 68, 2 (1998): 183-204.
|
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Kniffel,
Leonard. “Corporate Sponsorship: The New Direction in Fundraising.” AL
26, 10 (1995): 1023-1026.
|
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Library Fund Raising: A
Selected Annotated Bibliography. LARC (Library and Research Center) Fact
Sheet Number 24. http://www.ala.org/library/fact24.html
|
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Payne,
Bonnie R. “Straw into Gold: Could Private Fundraising Be the Answer?” PL
36, 3 (1997): 174-77.
|
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Pittman,
Donna. “A Nickel and Dime Operation: Champaign Public Library Installs
Spiral Wishing Well to Collect Change.”
Public Library Q 19, 2
(2001): 5-9.
|
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Raber,
Douglas. “Ideological Oppostion to Federal Library Legislation: The Case
of the Library Services Act of 1956.” PL 34, 3 (1995): 162-9.
|
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Swan,
James. “A Capital Campaign for a Small Public Library.” In Library
Fundraising: Models for Success. (Chicago: ALA, 1995), pp. 25-37.
|
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“What
Price Partnerships? Public Librarians Linda Mielke and Sanford Berman Draw
Their Bottom Lines over Private-Sector Fundraising.” AL 29, 2
(1998): 43-46.
|
Public
Services: Programming, Outreach, and PR
“We
need to shift focus from developing special services for specific user groups
with funds that may disappear at any time to sustaining quality services for all
user groups at all times. If we reframe what we know as ‘outreach’ so that
it is based on equity rather than underserved populations, we can open a new
window to information access and . . . service delivery.” (Orange and Osborne)
 |
Adkins, Denise,
and Elizabeth Bala. "Public Library Outreach as a Function of Staffing
and Metropolitan Location." LISR 26, 3 (2004): 338-350. |
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Cantú,
Amy, and Anderson, Beth. “It’s Not Easy Being Green, But It Sure Is Fun:
Sustainability Programming at the Ann Arbor District Library.” PL
42, 4 (2003): 240-244.
|
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Costello, Joan, Whalen,
Sam, and Spielberger, Julie. “Promoting Public Library Partnerships with
Youth Agencies.” J of Youth Services
in Libraries 15, 1 (2001): 8-15.
|
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Czopek,
Vanessa. “Using Mystery Shoppers to Evaluate Customer Service in the
Public Library.” PL 37, 6 (1998): 370-371, 374-375.
|
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Fakolt,
Jennifer. “Everybody Wins! Carson City Public Library Pulls Out All the
Stops for National Library Week.” PL 37, 3 (May/June 1998):
190-194.
|
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Gross,
Valerie J. “The Pinnacle of Customer Service: Partnerships.” PL
40, 2 (2001): 85-86.
|
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Hildebrand,
Janet. “Is Privacy Reserved for Adults? Children’s Rights at the Public
Library.” SLJ 37, 1 (1991): 21-25.
|
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Jones,
Patrick. “Packing the Power: The Houston Public Library’s Library Card
Campaign.” PL 39, 3 (2000): 156-160.
|
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McLaughlin,
Claire S. “SHINE—Simply Helping Is Not Enough: A Customer Service
Campaign That Worked.” PL 38, 5 (1999): 316-317.
|
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Monroe,
Margaret E., and Kathleen M. Heim. Partners for Lifelong Learning: Public
Libraries and Adult Education. U. S. Government Printing Office, 1991.
|
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Orange,
Satia Marshall, and Robin Osborne. “From Outreach to Equity: An
Introduction.” American Libraries 35,
6 (2004): 46-48, 50-51.
|
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Raber,
Douglas, and John M. Budd. “Public Images of the Role of Information
Technology in Public Libraries: Alternatives and Controversies.” PL 38,
3 (1999): 180-186.
|
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Reese,
Noreen. “Café Service in Public Libraries.” PL 38, 3 (1999):
176-178.
|
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Sager,
Don, ed. “Perspectives” column. “Customer Service and Public
Libraries.” PL 40, 2 (2001): 85-89.
|
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Simon, Matthew. “Will the
Library Survive the Internet? What Patrons Value in Public Libraries.” PL
41, 2 (2002): 104-106.
|
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Steffen, Nicolle O., Lance,
Keith Curry, and Logan, Rochelle. “Time to Tell the Whole Story:
Outcome-based Evaluation and the Counting on Results Project.” Public
Libraries 41, 4 (2002):
222-228.
|
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Sullivan,
Edward T. “Teenagers Are Not Luggage: They Don’t Need Handling.” PL
40, 2 (2001): 75-77.
|
Intellectual
Access: Collections, Connectivity and Intellectual Freedom
 |
AcqWeb’s
Directory of Collection Development Policies on the Web: http://acqweb.library.vanderbilt.edu/acqweb/cd_policy.html
|
 |
All
about deselection for librarians: http://www.geocities.com/CollegePark/Lab/3803/deselection.html
|
 |
Asheim, Lester. “Not
Censorship but Selection.” Wilson Library Bulletin (September,
1953). Found online at http://informatics.buffalo.edu/faculty/ellison/Syllabi/580/NotCensor.html
(October 7, 2002).
|
 |
Bartel,
Julie. “The Salt Lake City Public Library Zine Collection.” PL
42, 4 (2003): 232-238.
|
 |
Bertot,
John Carlo, and Charles R. McClure. “U.S. Public Library Outlet Internet
Connectivity: Progress Issues and Strategies.” LISR 21, 3 (1999):
281-298.
|
 |
Blubaugh, Penny, and Sharon
S. Ball. (1998). The series controversy and how it grew. Public Libraries
37, 1: 48-50.
|
 |
Bobkoff,
Miriam. “A Bookworm’s Eye-View of Collection Development: Making Use of
Gift Books.” PL 38, 6 (1999): 364-370.
|
 |
Budd,
John M., and Wyatt, Cynthia. “’Do You Have Any Books On...’ An
Examination of Public Library Holdings.” PL 41, 2 (2002): 107-112.
|
 |
Buschman,
John. “Librarians, Self-Censorship, and Information Technologies.” C&RL
55 (May 1994): 221-228.
|
 |
Caywood,
Carolyn. “Selection Criteria for World Wide Web Resources.” PL 35,
3 (1996): 169.
|
 |
Crawford,
Gregory A. “Internet Issues: Access, Filtering, and a Survey of
Pennsylvania Public Libraries.” PL 39, 3 (2000): 162-167.
|
 |
Chelton, Mary K. “What We
Know and Don’t Know about Reading, Readers, and Readers Advisory
Services.” Public Libraries 38, 1 (1999): 42-47.
|
 |
Davis,
Hazel M., and Ellen Altman. “The Relationship Between Community Lifestyles
and Circulation Patterns in Public Libraries.” PL 36, 1 (1997):
40-45.
|
 |
Denny,
Carolyn A. K. “Redefining Librarianship: The Case of the Eastside Cybrary
Connection.” PL 39, 4 (2000): 208-213.
|
 |
Dilevko,
Juris, and Alison Hayman. “Collection Development Patterns of Fiction
Titles in Public Libraries: The Place of Independent and Small Presses.” LISR
22, 1 (2000): 35-59. |
 |
Dilevko, Juris, and Lisa Gottlieb. "The Politics of Standard Selection
Guides: The Case of Public Library Catalog." LQ 73, 3
(2003): 289-337. |
 |
Donovan,
Charles A. “Deselection and the Classics.” AL 26, 11 (1995):
1110-1111.
|
 |
Doyle,
Tony. “A Utilitarian Case for Intellectual Freedom in Libraries.” LQ
71, 1 (2001): 44-71.
|
 |
Gehron,
Kathleen A. “A Virtual Collection: Creating and Maintaining Links
Pages.” PL 38, 6 (1999): 372-376.
|
 |
Gilbert,
Carol. “InfoPeople: INternet FOr People: Connecting People through
California’s Libraries.” PL 34, 3 (1995): 152-156.
|
 |
Gremmels,
Gillian S. “Reference in the Public Interest: An Examination of Ethics.”
RQ 30 (1991): 362-369.
|
 |
Harkovitch,
Michael, Amanda Hirst, and Jenifer Loomis. “Intellectual Freedom in Belief
and in Practice.” PL 42, 6 (2003): 367-374.
|
 |
Harmon,
Charles, and Ann K. Symons. “’But We’re Family Friendly Already’:
How to Respond to the Challenge.” AL 27, 7 (1996): 60, 62, 64.
|
 |
Internet
Access Policies: Annotated Bibliography: http://www.superiorcourt.maricopa.gov/lawlibrary/DOCS/Inetpol2.asp |
 |
Jaeger,
Paul T., Charles R. McClure, John Carlo Bertot, and John T. Snead. "The
USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and Information
Policy in Libraries: Issues, Impacts, and Questions for Librarians and
Researchers." LQ 74 (2): 99-121. http://www.journals.uchicago.edu/LQ/journal/contents/v74n2.html
|
 |
Janes,
Joseph, and Charles R. McClure. “The Web as a Reference Tool: Comparisons
with Traditional Sources.” PL 38, 1 (1999): 30-33, 36-39.
|
 |
Lynch, Beverly. “Public
Library Service to Business.” Public Libraries 37, 6 (1998):
382-386.
|
 |
Lyon,
Becky J. “The National Library of Medicine and Health Information for the
Public.” PL 40, 2 (2001): 107-109.
|
 |
Marquis,
Solina Kasten. “Collections and Services for the Spanish-Speaking: Issues
and Resources.” PL 42, 2 (2003):
106-112. |
 |
Moe,
Tammi. "Bridging the 'Digital Divide' in Colorado Libraries: Survey
Results from the Colorado Public Libraries and the 'Digital Divide' 2002
Study." PL 43, 4 (2004): 227-232.
|
 |
McClure,
Charles, and others. Public Libraries and the Internet: Study Results,
Policy Issues, and Recommendations. Washington, DC: National Commission
on Libraries and Information Science, 1994.
|
 |
Niosi,
Andrea E. “An Investigation of Censorship and Selection in Southern
California Public Libraries: A Qualitative Study.” PL 37, 5 (1998):
310-315.
|
 |
Office
for Information Technology Policy, ALA http://www.ala.org/oitp/
|
 |
O’Neill,
Nancy. “E-Mail Reference Service in the Public Library: A Virtual
Necessity.” PL 38, 5 (1999): 302-305.
|
 |
Prabha,
Chandra, and Irwin, Raymond D. “Public Libraries on the Web: An Assessment
of Services.” PL 42, 4 (2003):
255-260.
|
 |
Pye,
Michele, and Sue Yates. “Putting the User First in Virtual Information
Services.” PL 42, 6 (2003):
383-387.
|
 |
Raber, Douglas, and John M.
Budd. (1999). Public images of the role of information technology in public
libraries: Alternatives and controversies. Public Libraries 38, 3:
180-186.
|
 |
Rayner,
Helen. “The Influence of Television on Reader Choice at Wellington Public
Library.” PL 36, 6 (1997): 362-366.
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Updated June,
2004
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