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LSC 521: PUBLIC LIBRARY SERVICE
READINGS, 2004

Note: This is not a definitive list of canonical "best" readings. It's a list of things I've read and found interesting, or intend to read (absurdly optimistic) because they look useful, and it is intended to give you an idea of some of the variety of the field and a starting point for your further investigations. Journals have been abbreviated to save space: e.g., American Libraries (AL), J of Education for Library and Information Science (JELIS), Library and Information Research (LISR), Library Quarterly (LQ), Public Libraries (PL), School Library Journal (SLJ).

  General resources:

Internet Public Library (services for librarians): http://www.ipl.org/svcs/

Librarians’ Internet Index: http://lii.org

The Researching Librarian: http://www.researchinglibrarian.com/

History and Philosophy

(No, of course you're not expected to read all this before class September 13! Don't worry.)

Activism in American Librarianship, 1962-1973. Greenwood Press, 1987.

Anderson, Sarah A. "'The Place to Go': The 135th Street Branch Library and the Harlem Renaissance." LQ 73, 4 (2003): 383-421.

Bales, Susan Nall. “Technology and Tradition: The Future’s in the Balance.” AL 29, 6 (1998): 82-86.

The Baltimore County Public Library’s Blue Ribbon Committee. Give ‘Em What They Want! Managing the Public’s Library. ALA, 1992.

Budd, John. “The Library, Praxis, and Symbolic Power.” LQ 73, 1 (2003): 19-32.

Carnley, Peter. “The Librarian and the Management of Information Overload.” Australian Library Journal 51, 4 (2002): 325-334.

Coffman, Steve. “What If You Ran Your Library More Like a Bookstore?” AL 29, 3 (1998): 40-46. See also “Bookstore Backlash: Wow, Did We Get Letters!” AL 29, 5 (1998): 76-78.

Cope, Russell. “Disputing the History of the American Library Profession: A Review Article.” Australian Library Journal 51, 3 (2002): 239-246.

Dilevko, Juris, and Lisa Gottlieb. (2003). Resurrecting a neglected idea: The reintroduction of library-museum hybrids. Library Quarterly  73, 2: 160-198.

Garrison, Dee. Apostles of Culture: The Public Library and American Society, 1876-1920. The Free Press, 1979.

Graham, Patterson Toby. “Public Librarians and the Civil Rights Movement: Alabama, 1955-1965.” LQ 71, 1 (2001): 1-27.

Hanson, Carl A. “Access and Utility: John Cotton Dana and the Antecedents of Information Science, 1889-1929.” Libraries and Culture 29 (Spring 1994): 186-204.

Larson, Kate Clifford. “The Saturday Evening Girls: A Progressive Era Library Club and the Intellectual Life of Working Class and Immigrant Girls in Turn-of-the-Century Boston.” LQ 71, 2 (2001): 195-230.

Lincove, David A. “Propaganda and the American Public Library from the 1930s to the Eve of World War II.” RQ 33 (Summer 1994): 510-523.

Maack, Mary Niles. “The Public Library Inquiry: Reminiscences, Reflections, and Research.” Libraries and Culture 29 (Winter 1994): 1-132. [Special issue. The Public Library Inquiry was a major research study carried out shortly after WWII.]

McClure, Charles R., John Carlo Bertot, and John C. Beachboard. “Enhancing the Role of Public Libraries in the National Information Infrastructure.” PL 35, 4 (1996): 232-238.

Meyers, Arthur S. “’A Lot in Common’: The League of Women Voters and Public Libraries.” PL 39, 1 (2000): 31-33.

Miksa, Francis. “The Interpretation of American Public Library History.” In Public Librarianship: A Reader, pp. 73-90. Libraries Unlimited, 1982.

“Purveyors or Prescribers: What Should Librarians Be? Longtime Friends and Sometime Foes Joey Rodger and Charlie Robinson Debate Wants Versus Needs, and Other Value Judgments.” AL 29, 5 (1998): 66, 68, 70.

Smith, Nancy Milnor. “Taking Advantage of an Advantage: Public Libraries and an Opportunity for Cultural Leadership.” PL 36, 2 (1997): 101-103.

Sullivan, Michael. “Giving Them What They Want in Small Public Libraries.” PL 39, 3 (2000): 148-149, 152-155.

Symons, Ann K. and Carla J. Stoffle. “When Values Conflict.” AL 29, 5 (1998): 56-58.

Weissinger, Thomas. “Competing Models of Librarianship: Do Core Values Make a Difference?” J of Academic Librarianship 29, 1 (2003): 32-39.

Wojciechowski, Jacek. “Belle-Lettres in the Library.” PL 35, 2 (1996): 120-123.

Marketing and Community Analysis: Who Uses the Public Library?

Adkins, Denice, and Denyse K. Sturges. “Library Service Planning with GIS and Census Data.” PL 43, 1 (2004): 165-170.

Auld, Hampton (Skip), ed. Patrons, customers, users, clients: Who are they and what difference does it make what we call them? PL 43, 2 (2004): 81-87.

Baker, Lynda M., and Feleta L. Wilson. “Consumer Health Materials Recommended for Public Libraries: Too Tough to Read?” PL 35, 2 (1996): 124-130.

Bala, Beth, and Denice Adkins. “Library and Information Needs of Latinos in Dunklin County, Missouri.” PL 43, 2 (2004): 119-122.

Bone, Larry Earl, ed. “Community Analysis and Libraries.” LT 24 (1976): 429-643. (whole issue)

Cassell, Kay Ann. Knowing Your Community and Its Needs. ALA, 1988.

Chelton, Mary K. “Three in Five Public Library Users are Youth: Implications of Survey Results from the National Center for Educational Statistics.” PL 36, 2 (1997): 104-108.

Clark, Philip M. “Patterns of Consistent, Persistent Borrowing Behavior by High-Intensity Users of a Public Library.” PL 37, 5 (1998): 298-301, 304-306.

Davis, Hazel M. “Lifestyles, Local Communities, and Libraries: A Partnership for the Future?” PL 32, 6 (1993): 323-328.

Deane, Gary. “Bridging the Value Gap: Getting Past Professional Values to Customer Value in the Public Library.” PL 43, 5 (2003): 315-319.

D’Elia, George, and Eleanor Jo Rodgers. “Customer Satisfaction with Public Libraries.” PL 35, 5 (1996): 292-297.

Harris, Roma; Stickney, Judy; Grasley, Carolyn; Hutchinson, Gail; Greaves, Lorraine; and Boyd, Terry. (2001). “Searching for Help and Information: Abused Women Speak Out.” LISR 23, 2: 123-141.

Holt, Glen; Elliot, Donald; & Moore, Amonia. “Placing a Value on Public Library Services.” PL 38, 2  (1999): 98-108.

Jaeger, Paul T., and Kim M. Thompson. "Social Information Behavior and the Democratic Process: Information Poverty, Normative Behavior, and Electronic Government in the United States." LISR 26, 1 (2004): 94.

McCook, Kathleen de la Pena, et al. “Community Indicators, Genuine Progress, and the Golden Billion: Determining the Needs of the Community. Reference and User Services Quarterly 40, 4 (2001): 337-340. 

McKechnie, Lynn. “Ethnographic Observation of Preschool Children.” LISR 22, 1 (2000): 61-76.

Marquis, Solina Kasten. “Collections and Services for the Spanish-Speaking Accessibility.” PL 42, 3 (2003): 172-177.

Metoyer-Duran, Cheryl. “Cross-Cultural Research in Ethnolinguistic Communities: Methodological Considerations.” PL 32, 1 (1993): 18-25.

Meyers, Elaine. “The Coolness Factor: Ten Libraries Listen to Youth.” AL 30, 10 (1999): 42-45.

O’Connor, Daniel O., and Robert Fortenbaugh; with reactions from Renee Blalock, Janice Feye-Stukas, Joe Garcia, James B. Scheppke, and Carrie Turner. “Socioeconomic Indicators and Library Use.” PL 38, 3 (1999): 156-163.

Oh, Dong-Geun. “Complaining Behavior of Public Library Users in South Korea.” LISR 25, 1 (2003): 43-62.

Pratt, Allan D. “Questionable Assumptions.” PL 37, 1 (1998): 52-56. [Conventional wisdom about the demographics of library use not supported by data. How does unit of analysis matter?]

Raber, Douglas. “Everything Old Is New Again.” American Libraries 30, 8 (1999): 52-54. [A review of the Public Library Inquiry; read it and consider how values are related to research methods.]

Sarling, Jo Haight, and Debra S. Van Tassel. “Community Analysis: Research That Matters to a North-Central Denver Community.” LISR 21, 1 (1999): 7-29.

Shenton, Andrew K., and Pat Dixon. "The Nature of Information Needs and Strategies for Their Investigation in Youngsters." LISR 26, 1 (2004): 296-310.

Shontz, Marilyn L., Jon C. Parker, and Richard Parker. “What Do Librarians Think about Marketing? A Survey of Public Librarians’ Attitudes toward the Marketing of Library Services.” LQ 74, 1 (2004): 63-84. http://www.journals.uchicago.edu/LQ/journal/contents/v74n1.html

Thompson, Bruce, Colleen Cook, and Fred Heath. "Two Short Forms of the LIBQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality." LQ 73, 4 (2003): 453-465.

Van Fleet, Connie, and Antell, Karen E. (2002). Creating CyberSeniors: Older adult learning and its implications for computer training. Public Libraries 41, 3: 149-155.

Vavrek, Bernard. “Is the American Public Library Part of Everyone’s Life? AL 31, 1 (2000): 60, 62-64. [Major surveys cannot be easily compared because they use different definitions and units of analysis.]

Walter, Virginia A. “Public Library Service to Children and Teens: A Research Agenda.” Library Trends 51, 4 (2003): 571-589.

Governance and Planning: Mission and Goals, Organization and Policies

 

Audunson, Ragnar. “Between Professional Field Norms and Environmental Change Impetuses: A Comparative Study of Change Processes in Public Libraries.” LISR 21, 4 (1999): 523-552.

Diamant-Cohen, Betsy, and Dina Sherman. “Hand in Hand: Museums and Libraries Working Together.” PL 42, 2 (2003): 102-105.

Doyle, Patricia C. “Planning Process Obstacles and Opportunities.” PL 36, 4 (1997): 231-235.

Elsner, Edward J. “The Evolution of PLA’s Planning Model.” PL 41, 4 (2002): 209-215.

Hayes, Robert M., and Virginia A. Walter. Strategic Management for Public Libraries: A Handbook. Westport, CT: Greenwood, 1996.

Hennen, Thomas J., Jr. “Why We Should Establish a National System of Standards.” AL 31, 3 (2000), 43-5.

Himmel, Ethel, and William James Wilson. Planning for Results: A Public Library Transformation Process: The Guidebook. Chicago: ALA, 1998.

Immroth, Barbara Froling, and Keith Curry Lance. “Output Measures for Children’s Services in Public Libraries: A Status Report.” PL 35, 4 (1996): 240-245.

Kemp, Roger L. “A City Manager Looks at Trends Affecting Public Libraries.” PL 38, 2 (1999): 116-119.

Koontz, Christie M., Dean K. Jue, Charles R. McClure, and John Carlo Bertot. “The Public Library Geographic Database: What Can It Do for Your Library?” PL 43, 2 (2004): 113-118.

Kotch, Marianne. “Using the New Planning for Results Process to Create Local Standards of Library Service.” PL 41, 4 (2002): 216-219.

Lynch, Mary Jo. “Public Library Staff: How Many Is Enough?” AL 34, 5 (2003): 58-59.

McClure, Charles R., et al. Planning and Role Setting for Public Libraries: A Manual of Options and Procedures. Chicago: ALA, 1987.

McClure, Charles. “Updating Planning and Role Setting for Public Libraries.” PL 32, 4 (1993): 198-199.

Nelson, Sandra. The New Planning for Results: A Streamlined Approach. (Chicago: ALA, 2001).

Noah, Carolyn, and Alan Brickman. “Capacity Building for Libraries.” PL 43, 2 (2004): 102-107.

Resnik, Robert. “Community Information Resources in United States Public Libraries: A Study and Survey.” PL 36, 4 (1997): 218-223, 226-227, 229.

Saxton, Matthew L., and Ruth D. Greiner. “Public Participation in Strategic Planning of Library Services: Soliciting, Assessing, and Balancing Community and Staff Input.” PL 36, 2 (1998): 126-132.

Shearer, Kenneth. “Confusing What Is Most Wanted with What Is Most Used: A Crisis in Public Library Priorities Today.” PL 32, 4 (1993): 193-97.

Stephens, Annabel K. “The Public Library Planning Process: Staff and Citizen Involvement Revisited.” PL 36, 2 (1997): 110-116.

Tisdale, Sallie. “Silence, Please: The Public Library as Entertainment Center.” Harper’s Magazine (March, 1997): 65-74.

Van House, Nancy A., et al. Output Measures for Public Libraries: A Manual of Standardized Procedures. 2d ed. Chicago: ALA, 1987.

Walter, Virginia A. Output Measures and More: Planning and Evaluating Public Library Services for Young Adults. Chicago: ALA, 1995.

Walter, Virginia A. Output Measures for Public Library Service to Children. Chicago: ALA, 1992.

Willett, Holly G. Public Library Youth Services: A Public Policy Approach. Ablex, 1995.

 

Finance: Taxes, Endowments, and Grants

 

Allen, Bryce. “Public Opinion and the Funding of Public Libraries.” Library Trends 51, 3 (2003): 414-423.

Bertot, John Carlo, McClure, Charles R., & Ryan, Joe. “Impact of External Technology Funding Programs for Public Libraries: A Study of LSTA, E-Rate, Gates, and Others.” PL 41, 3 (2002): 166-171.

Burlingame, Dwight F. “Fundraising as a Key to the Library’s Future.” LT 42 (1994): 467-477.

Carrigan, Dennis P. “Public Library Private Fund-Raising: A Report Based on a Survey.” PL 33 (Jan 1994): 31-36.

Fuller, Peter F. “The Politics of LSCA during the Reagan and Bush Administrations: An Analysis.” LQ 64, 3 (1994): 294-318.

Glennon, Michael L. “Developing and Passing a Bond Issue: A Trustee’s View.” PL 36, 1 (1997): 24-28.

Gregory, Gwen. “The Library Services and Technology Act: How Changes from LSCA Are Affecting Libraries.” PL 38, 6 (1999): 378-382.

Hawkins, Margaret, Anne Morris, and John Sumsion. “The Economic Value of Public Libraries.” Australasian Public Libraries and Information Services 14, 3 (2001): 90-96.

Jaeger, John. “User Fees, Community Goods, and the Public Library.” Public Library Quarterly 17, 2 (1999), 49-62.

Kinnucan, Mark T., Mark R. Ferguson, and Leigh Estabrook. “Public Opinion Toward User Fees in Public Libraries.” LQ 68, 2 (1998): 183-204.

Kniffel, Leonard. “Corporate Sponsorship: The New Direction in Fundraising.” AL 26, 10 (1995): 1023-1026.

Library Fund Raising: A Selected Annotated Bibliography. LARC (Library and Research Center) Fact Sheet Number 24.  http://www.ala.org/library/fact24.html

Payne, Bonnie R. “Straw into Gold: Could Private Fundraising Be the Answer?” PL 36, 3 (1997): 174-77.

Pittman, Donna. “A Nickel and Dime Operation: Champaign Public Library Installs Spiral Wishing Well to Collect Change.”  Public Library Q 19, 2 (2001): 5-9.

Raber, Douglas. “Ideological Oppostion to Federal Library Legislation: The Case of the Library Services Act of 1956.” PL 34, 3 (1995): 162-9.

Swan, James. “A Capital Campaign for a Small Public Library.” In Library Fundraising: Models for Success. (Chicago: ALA, 1995), pp. 25-37.

“What Price Partnerships? Public Librarians Linda Mielke and Sanford Berman Draw Their Bottom Lines over Private-Sector Fundraising.” AL 29, 2 (1998): 43-46.

 

Public Services: Programming, Outreach, and PR

 

“We need to shift focus from developing special services for specific user groups with funds that may disappear at any time to sustaining quality services for all user groups at all times. If we reframe what we know as ‘outreach’ so that it is based on equity rather than underserved populations, we can open a new window to information access and . . . service delivery.” (Orange and Osborne)

 

Adkins, Denise, and Elizabeth Bala. "Public Library Outreach as a Function of Staffing and Metropolitan Location." LISR 26, 3 (2004): 338-350.

Cantú, Amy, and Anderson, Beth. “It’s Not Easy Being Green, But It Sure Is Fun: Sustainability Programming at the Ann Arbor District Library.” PL 42, 4 (2003): 240-244.

Costello, Joan, Whalen, Sam, and Spielberger, Julie. “Promoting Public Library Partnerships with Youth Agencies.” J of Youth Services in Libraries 15, 1 (2001): 8-15.

Czopek, Vanessa. “Using Mystery Shoppers to Evaluate Customer Service in the Public Library.” PL 37, 6 (1998): 370-371, 374-375.

Fakolt, Jennifer. “Everybody Wins! Carson City Public Library Pulls Out All the Stops for National Library Week.” PL 37, 3 (May/June 1998): 190-194.

Gross, Valerie J. “The Pinnacle of Customer Service: Partnerships.” PL 40, 2 (2001): 85-86.

Hildebrand, Janet. “Is Privacy Reserved for Adults? Children’s Rights at the Public Library.” SLJ 37, 1 (1991): 21-25.

Jones, Patrick. “Packing the Power: The Houston Public Library’s Library Card Campaign.” PL 39, 3 (2000): 156-160.

McLaughlin, Claire S. “SHINE—Simply Helping Is Not Enough: A Customer Service Campaign That Worked.” PL 38, 5 (1999): 316-317.

Monroe, Margaret E., and Kathleen M. Heim. Partners for Lifelong Learning: Public Libraries and Adult Education. U. S. Government Printing Office, 1991.

Orange, Satia Marshall, and Robin Osborne. “From Outreach to Equity: An Introduction.” American Libraries 35, 6 (2004): 46-48, 50-51.

Raber, Douglas, and John M. Budd. “Public Images of the Role of Information Technology in Public Libraries: Alternatives and Controversies.” PL 38, 3 (1999): 180-186.

Reese, Noreen. “Café Service in Public Libraries.” PL 38, 3 (1999): 176-178.

Sager, Don, ed. “Perspectives” column. “Customer Service and Public Libraries.” PL 40, 2 (2001): 85-89.

Simon, Matthew. “Will the Library Survive the Internet? What Patrons Value in Public Libraries.” PL 41, 2 (2002): 104-106.

Steffen, Nicolle O., Lance, Keith Curry, and Logan, Rochelle. “Time to Tell the Whole Story: Outcome-based Evaluation and the Counting on Results Project.” Public Libraries 41, 4 (2002): 222-228.

Sullivan, Edward T. “Teenagers Are Not Luggage: They Don’t Need Handling.” PL 40, 2 (2001): 75-77.

 

Intellectual Access: Collections, Connectivity and Intellectual Freedom

 

AcqWeb’s Directory of Collection Development Policies on the Web: http://acqweb.library.vanderbilt.edu/acqweb/cd_policy.html

All about deselection for librarians: http://www.geocities.com/CollegePark/Lab/3803/deselection.html

Asheim, Lester. “Not Censorship but Selection.” Wilson Library Bulletin (September, 1953). Found online at http://informatics.buffalo.edu/faculty/ellison/Syllabi/580/NotCensor.html (October 7, 2002). 

Bartel, Julie. “The Salt Lake City Public Library Zine Collection.” PL 42, 4 (2003): 232-238.

Bertot, John Carlo, and Charles R. McClure. “U.S. Public Library Outlet Internet Connectivity: Progress Issues and Strategies.” LISR 21, 3 (1999): 281-298.

Blubaugh, Penny, and Sharon S. Ball. (1998). The series controversy and how it grew. Public Libraries 37, 1: 48-50.

Bobkoff, Miriam. “A Bookworm’s Eye-View of Collection Development: Making Use of Gift Books.” PL 38, 6 (1999): 364-370.

Budd, John M., and Wyatt, Cynthia. “’Do You Have Any Books On...’ An Examination of Public Library Holdings.” PL 41, 2 (2002): 107-112.

Buschman, John. “Librarians, Self-Censorship, and Information Technologies.” C&RL 55 (May 1994): 221-228.

Caywood, Carolyn. “Selection Criteria for World Wide Web Resources.” PL 35, 3 (1996): 169.

Crawford, Gregory A. “Internet Issues: Access, Filtering, and a Survey of Pennsylvania Public Libraries.” PL 39, 3 (2000): 162-167.

Chelton, Mary K. “What We Know and Don’t Know about Reading, Readers, and Readers Advisory Services.” Public Libraries 38, 1 (1999): 42-47.

Davis, Hazel M., and Ellen Altman. “The Relationship Between Community Lifestyles and Circulation Patterns in Public Libraries.” PL 36, 1 (1997): 40-45.

Denny, Carolyn A. K. “Redefining Librarianship: The Case of the Eastside Cybrary Connection.” PL 39, 4 (2000): 208-213.

Dilevko, Juris, and Alison Hayman. “Collection Development Patterns of Fiction Titles in Public Libraries: The Place of Independent and Small Presses.” LISR 22, 1 (2000): 35-59.

Dilevko, Juris, and Lisa Gottlieb. "The Politics of Standard Selection Guides: The Case of Public Library Catalog." LQ 73, 3 (2003): 289-337.

Donovan, Charles A. “Deselection and the Classics.” AL 26, 11 (1995): 1110-1111.

Doyle, Tony. “A Utilitarian Case for Intellectual Freedom in Libraries.” LQ 71, 1 (2001): 44-71.

Gehron, Kathleen A. “A Virtual Collection: Creating and Maintaining Links Pages.” PL 38, 6 (1999): 372-376.

Gilbert, Carol. “InfoPeople: INternet FOr People: Connecting People through California’s Libraries.” PL 34, 3 (1995): 152-156.

Gremmels, Gillian S. “Reference in the Public Interest: An Examination of Ethics.” RQ 30 (1991): 362-369.

Harkovitch, Michael, Amanda Hirst, and Jenifer Loomis. “Intellectual Freedom in Belief and in Practice.” PL 42, 6 (2003): 367-374.

Harmon, Charles, and Ann K. Symons. “’But We’re Family Friendly Already’: How to Respond to the Challenge.” AL 27, 7 (1996): 60, 62, 64.

Internet Access Policies: Annotated Bibliography: http://www.superiorcourt.maricopa.gov/lawlibrary/DOCS/Inetpol2.asp

Jaeger, Paul T., Charles R. McClure, John Carlo Bertot, and John T. Snead. "The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and Information Policy in Libraries: Issues, Impacts, and Questions for Librarians and Researchers." LQ 74 (2): 99-121. http://www.journals.uchicago.edu/LQ/journal/contents/v74n2.html

Janes, Joseph, and Charles R. McClure. “The Web as a Reference Tool: Comparisons with Traditional Sources.” PL 38, 1 (1999): 30-33, 36-39.

Lynch, Beverly. “Public Library Service to Business.” Public Libraries 37, 6 (1998): 382-386.

Lyon, Becky J. “The National Library of Medicine and Health Information for the Public.” PL 40, 2 (2001): 107-109.

Marquis, Solina Kasten. “Collections and Services for the Spanish-Speaking: Issues and Resources.” PL 42, 2 (2003): 106-112.

Moe, Tammi. "Bridging the 'Digital Divide' in Colorado Libraries: Survey Results from the Colorado Public Libraries and the 'Digital Divide' 2002 Study." PL 43, 4 (2004): 227-232.

McClure, Charles, and others. Public Libraries and the Internet: Study Results, Policy Issues, and Recommendations. Washington, DC: National Commission on Libraries and Information Science, 1994.

Niosi, Andrea E. “An Investigation of Censorship and Selection in Southern California Public Libraries: A Qualitative Study.” PL 37, 5 (1998): 310-315.

Office for Information Technology Policy, ALA http://www.ala.org/oitp/

O’Neill, Nancy. “E-Mail Reference Service in the Public Library: A Virtual Necessity.” PL 38, 5 (1999): 302-305.

Prabha, Chandra, and Irwin, Raymond D. “Public Libraries on the Web: An Assessment of Services.” PL 42, 4 (2003): 255-260.

Pye, Michele, and Sue Yates. “Putting the User First in Virtual Information Services.” PL 42, 6 (2003): 383-387.

Raber, Douglas, and John M. Budd. (1999). Public images of the role of information technology in public libraries: Alternatives and controversies. Public Libraries 38, 3: 180-186.

Rayner, Helen. “The Influence of Television on Reader Choice at Wellington Public Library.” PL 36, 6 (1997): 362-366.

Herald, Diana Tixier. Genreflecting: A guide to reading interests in genre fiction. 5th ed. Englewood, CO: Libraries Unlimited: 2000.

Scates, Denni Kay. “How Do New Readers Locate High-interest, Easy-to-read Books?” Public Libraries 38, 5 (1999): 294-298.

Schmidt, C. James. “Sex-and-Violence Ratings: What’s in Them for Libraries?” AL 31, 4 (2000): 44-46.

Serebnick, Judith, and Frank Quinn. “Measuring Diversity of Opinion in Public Library Collections.” LQ 65, 1 (1995): 1-38.

Spence, Alex. “Gay Young Adult Fiction in the Public Library: A Comparative Survey.” Public Libraries 38, (1999): 224-229, 232-243.

Spence, Alex. “Controversial Books in the Public Library: A Comparative Survey of Holdings of Gay-Related Children’s Picture Books.” Library Quarterly 70, 3 (2000): 335-379.

Talking to Your Board about Internet Access: http://members.aol.com/saraweiss/access/index.html

Wise, Kenneth, and D. E. Perushek. (2000). Goal planning as a solution technique for the acquisitions allocation problem. Library & Information Science Research 22, 2: 165-183.

Wolinski, Judi. “Pep Talk for the Reluctant (or Novice) Internet Librarian.” PL 39, 1 (2000): 35-38.

 

Space and Cyberspace: Library Facilities

 

Accessibility Guidelines for Buildings and Facilities: http://www.access-board.gov/adaag/html/adaag.htm. (October 19, 2001.)

Birdsall, William F. The Myth of the Electronic Library. Westport CT: Greenwood, 1994.

Boyden, Lynn, and James Weiner. “For the Public Good: Sustainability Demonstration in Public Library Building Projects.” PL 40, 1 (2001): 44-46.

Burt, David. “Policies for the Use of Public Internet Workstations in Public Libraries.” PL 36, 3 (1997): 156-159.

Dixon, Judith. “Are We Childproofing Our Public Libraries? Identifying the Barriers That Limit Library Use by Children.” PL 35, 1 (1996): 50-56.

Dodge, Chris. “Taking Libraries to the Street: Infoshops & Alternative Reading Rooms.” AL 29, 5 (1998): 62-64.

Fout, Deborah J. “Diary of a Hard Hat Librarian.” PL 38, 5 (1999): 306-313.

Fraser, Margo, and Hilary Munro. "A Good Fit: One Library's Experience with Ergonomic Design." PL 43, 4 (2004): 233-238.

Gross, Melissa, Eliza T. Dresang, and Leslie E. Holt. “Children’s In-Library Use of Computers in an Urban Public Library.” LISR 26, 3 (2004): 311-337.

Hughes-Hassell, Sandra, and Erika Thickman Miller. "Public Library Websites for Young Adults: Meeting the Needs of Today's Teens Online." LISR 25, 2 (2003): 143-156.

Jacob, Bernard, and Carol Morphew. “The Quiet Room: A Cyber-Free Haven in the Community Library.” PL 36, 4 (1997): 216-217.

Jones, Patrick, and Angela Pfeil. "Public Library YA Web Pages for the Twenty-First Century." YALS 2, 2 (2004): 14-18.

King, Monica. “Protecting Public-Access Computers in Libraries.” PL 38, 3 (1999): 166-173.

Knecht, Michael. “Cell Phones in the Stacks.” AL 34, 6 (2003): 68-69.

Krissoff, A., & Konrad, L. “Computer Training for Staff and Patrons: A Comprehensive Academic Model.” Computers in Libraries 18 (1998): 28-33.

Lushington, Nolan. Libraries Designed for Users: A Twenty-First Century Guide. Neal-Schuman, 2002.

Lyons, Dianne Boulerice. “No Food, No Drink—No More? A Study of Food and Drink Policies and Practices in Public Libraries.” PL 39, 6 (2000): 338-347.

MacDonald, Gregory. “Building ReUse: Right for the Times.” PL 35, 5 (1996): 288-291.

Marjamaa, Mary Anne C., Bob Purrenhage, Jeannie Dilger-Hill, and Rachel Yankoglu. “On the Road and Online: How Four Bookmobiles Got Connected.” PL 40, 2 (2001): 95-101.

Matsco, Sandra, and Sharon Campbell. “Writing a Library Home Page.” PL 35, 5 (1996): 284-286.

Mehrabian, A. Public Places and Private Spaces: The Psychology of Work, Play, and Living Environments. New York: Basic Books, 1976.

Michaels, Andrea. “Forum III: Physical Spaces for the E-ssential Library.” Library Administration and Management 17, 2 (2003): 78-83.

Murphy, Tish. “Some Considerations in Choosing Library Furnishings.” PL 38, 4 (1999): 244-246.

Nelson, Sandra, Ellen Altman, and Diane Mayo. Managing for Results: Effective Resource Allocation for Public Libraries. (Chicago: ALA, 2000). Chapter 4: “Managing Your Library’s Facilities,” pp. 193-231.

Oliver, Kent. “The Spirit of the Law: When ADA Compliance Means Overall Excellence in Service to Patrons with Disabilities.” PL 36, 5 (1997): 294-298.

Public Library Construction Reimbursement Program, RI: http://www.lori.state.ri.us/construction/. (October 19, 2001.)

Sannwald, William. “Espresso and Ambiance: What Public Libraries Can Learn from Bookstores,” Library Administration & Management 12, 4 (Fall 1998): 200-211.

Sarling, Jo Haight, and Debra S. Van Tassel. “Community Analysis: Research That Matters to a North-Central Denver Community.” Library & Information Science Research 21, 1 (1999): 7-29.

Scott, Tony. “The Behavior Settings of Network Literacy: A Framework for Generalization from Anecdotal Evidence in Qualitative Research about Computer-Mediated Communication?” Electronic Journal on Virtual Culture, 1, 7 (1993). (The original version is no longer available; retrieved from http://www.monash.edu/journals/ejvc/scott.v1n7, October 19, 2001.)

Wallace, Patricia E. “Techno-CPR for Public Libraries.” PL 38, 1 (1999): 40-41.

Wilson, A. Paula. “Customer Service through Technology.” PL 43, 2 (2004): 94-96.

 

Service to Special Populations; Adult Literacy and Other Issues

 

Armstrong, Annie Laurie, Catherine Lord, and Judith Zelter. “Information Needs of Low Income Residents in South King County.” PL 39, 6 (2000): 330-335.

Bishop, Ann P., Tonyia J. Tidline, Susan Shoemaker, and Pamela Salela. “Public Libraries and Networked Information Services in Low-Income Communities.” LISR 21, 3 (1999): 361-390.

Chatman, Elfreda A. “The Information World of Low-Skilled Workers.” LISR 9 (1987): 265-283.

Curry, Ann. “Managing the Problem Patron.” PL 35, 3 (1996): 181-188.

Fairfax County Public Library. Problem Behavior Manual. Chicago: Public Library Association, ALA, 1990.

Holt, Cynthia, and Wanda Hole. “Training Rewards and Challenges of Serving Library Users with Disabilities.” PL 42, 1 (2003): 34-37.

Jue, Dean K., Christie M. Koontz, J. Andrew Magpantay, Keith Curry Lance, and Ann M. Seidl. “Using Public Libraries to Provide Technology Access for Individuals in Poverty: A Nationwide Analysis of Library Market Areas Using a Geographic Information System.” LISR 21, 3 (1999): 299-325.

Leckie, Gloria J., Karen E. Pettigrew, and Christian Sylvain. “Modeling the Information Seeking of Professionals.” LQ 66, 2 (1996): 161-193.

Lynch, Beverly P. “Public Library Service to Business.” PL 37, 6 (1998): 382-386.

Machado, Julie, and Stephen Tchudi. “Lifescapes: A Writing and Reading Program for Senior Citizens.” PL 42, 6 (2003): 379-382.

Mates, Barbara T. “AccessAbility @ Cleveland Public Library.” PL 42, 1 (2003): 28-31.

McCain, Mimi. “What’s So Special about Special Needs?” PL 42, 1 (2003): 51-54.

McCook, Kathleen de la Pena, guest editor. “Ending the Isolation of Poor People.” AL 31, 5 (2000): 45-58. (An editorial and four related articles.)

McCook, Kathleen de la Pena, and Meyer, Rachel. “Public Libraries and Comprehensive Community Initiatives for Youth Development.” Public Libraries 40, 5 (2001): 282-288.

Nevill, Diane. “A Passion for Cultural Understanding Makes ‘Let’s Talk English’ a Success.” PL 42, 3 (2003): 144-145.

Quezada, Shelley. “Nothing about Me without Me: Planning for Library Services for People with Disabilities.” PL 42, 1 (2003): 42-46.

Rodriguez, Rosa, and Monica Reed. “Our Deaf Family Needs to Read, Too.” PL 42, 1 (2003): 38-41.

Scates, Denni Kay. “How Do Adult New Readers Locate High-Interest, Easy-to-Read Books?” Public Libraries 38, 5 (1999): 294-298.

Selnick, Shari. “READ/Orange County: Changing Lives through Literacy.” PL 43, 1 (2004): 53-56.

Snyder, Mitch. “Hot Topics: The Homeless in America.” PL 28 (1989): 283-291.

Spink, Amanda, and Charles Cole. “Information and Poverty: Information-Seeking Channels Used by African American Low-Income Households.” LISR 23 (2001): 45-65.

Walling, Linda Lucas. “Public Libraries and People with Mental Retardation.” PL 40 (2001): 115-120.

Weingand, Darlene. “The Invisible Client: Meeting the Needs of Persons with Learning Disabilities.” The Reference Librarian 31 (1991): 77-88.

 

Adult Programming and Readers' Advisory Services

 

Chelton, Mary K. “What We Know and Don’t Know about Reading, Readers, and Readers Advisory Services.” PL 38, 1 (1999): 42-47.

Kovacs, Diane K. “Family Trees on the Web.” AL 34, 7 (2003): 44-46. Companion features:

      Pierce, Jennifer Burek. “History Is Its Own Reward Back Home in Indiana.” pp. 46-48.

·     Bever, Greta. “Tombs among the Tomes.” pp. 50-52, 54.

·     McCulloch-Lovell, Ellen. “Stories of War.” pp. 56-59.

O’Brien, Sue. “Leading a Genre Study.” PL 38, 6 (1999): 384-386.

Pettigrew, Karen E., Joan C. Durrance and Pertti Vakkari. “Approaches to Public Library Networked Community Information Initiatives: A Review of the Literature and Overview of a Current Study.” LISR 21, 3 (1999): 327-360.

“Should Libraries Jump on the E-Book Bandwagon?” AL 31, 7 (2000): 61-62, 64-65.

Staley, Elizabeth. “Programming to Promote Local History: Remembering the Topeka Tornado of 1966.” PL 43, 3 (2004): 161-164.

 

Disasters and Opportunities: Preservation, Conservation, and Networking

 

Ashbaugh, Ellen. “The Effect of Disasters Upon the Rural Library.” Rural Libraries 23, 1 (2003): 7-20.

Cloonan, Michèle Valerie. “W(h)ither Preservation?” LQ 71, 2 (2001): 231-242.

Ferguson, Anthony W. “Back Talk—Does Your Library Disaster Preparedness Plan Have a Section on Epidemics?” Against the Grain 15, 3 (2003), 110, 109.

Greiner, Tony. "Preserving Videotapes in Libraries." PL 43, 4 (2004): 219-222.

Kahn, Miriam B. Disaster Response and Planning for Libraries. 2nd ed. Chicago: ALA, 2003.

Kopp, James J., “Library Consortia and Information Technology: The Past, the Present, the Promise,” Information Technology and Libraries 17, 1 (March 1998): 7-12):

Lorenzen, Michael. “Security Issues in the Public Libraries of Three Midwestern States.” PL 37, 2 (1998): 134-136.

Ogden, Sherelyn. “Security from Loss: Water and Fire Damage, Biological Agents, Theft, and Vandalism.” Rare Books & Manuscript Librarianship 11, 1 (1996): 43-47.

Pettigrew, Karen, Durrance, Joan, and Unruh, Kenton. “Facilitating community information seeking using the Internet: findings from three public library-community network systems.” J of the American Society for Information Science & Technology 53, 11 (2002): 894-903.

Tolbert, Susan L. “Preservation in American Public Libraries: A Contradiction in Terms?” PL 36, 4 (1997): 236-245.

Waldhart, Thomas J. “Resource Sharing by Public Libraries.” PL 34, 4 (1995): 220-224.

White, L. Nash, “The Librarian’s Mutual Aid Society,” Public Libraries 36, 6 (1997): 334.

 

Evaluation, Accountability, and Annual Reports: Another Look at PR

 

Aabø, Svanhild, and Jon Strand. "Public Library Valuation, Nonuse Values, and Altruistic Motivations.” LISR 26, 3 (2004): 351-372.

Bell, Steven J. “End PowerPoint Dependency Now!” American Libraries 35 (6): 56-59. (Tips for public speakers.)

Bertot, John Carlo, and Charles R. McClure. “Measuring Electronic Services in Public Libraries: Issues and Recommendations.” PL 37, 3 (May/June 1998): 176-180.

D’Elia, George, and Rodger, Eleanor Jo. (2000). Impacts of the Internet on public library use. Urban Libraries Council. Findings at http://www.urbanlibraries.org/Internet%20Study%20Fact%20Sheet.html, accessed November 25, 2001.

Dresang, Eliza T., Gross, Melissa & Holt, Leslie Edmonds. “Project CATE: Using Outcome Measures to Assess School-Age Children’s Use of Technology in Urban Public Libraries: A Collaborative Research Process.” LISR 25, 1 (2003): 19-42.

Given, Lisa, Joyce, Steven and Leckie, Gloria. (2001). “Sweeping” the library: Mapping the social activity space of the public library. Juried paper. College Park, MD: Library Research Seminar II,  November 2-3. Abstract at http://www.dpo.uab.edu/~folive/LRSII/accepted_papers.htm, accessed November 25, 2001.

Hale, Martha L. “Stories in the Workplace.” PL 42, 3 (2003): 166-170. (“Stories provide a human face to library advocacy, orientation, and discovery....”)

Holt, Glen E., Elliott, Donald, and Moore, Amonia. (1999). Placing a value on public library services. Public Libraries 38, 2: 98-99, 102-108.

Immroth, Barbara Froling, and Lance, Keith Curry. (1996). Output measures for children’s services in public libraries: A status report. Public Libraries 35, 4: 240-245.

Kessler, Jane, and Carol Anne Germain. “Extra! Extra! Read All About It! Fundamentals of a Good Library Press Release.” PL 42, 5 (2003): 300-302.

Kniffel, Leonard. (2001). Traumatized by terrorism: Libraries represent stability to a nation. American Libraries 32, 10 (November): 12-15.

Liu, Yan Quan, and Zweizig, Douglas L. “The Use of National Public Library Statistics by Public Library Directors.” LQ 71, 4 (2001): 467-497.

McKechnie, Lynne, Dixon, Christopher, Miller, Laura and Rothbauer,Paulette. (2001). Latte grande, no sprinkles: An observational study of customer behaviour at big box bookstores. Juried paper. College Park, MD: Library Research Seminar II,  November 2-3. Abstract at http://www.dpo.uab.edu/~folive/LRSII/accepted_papers.htm#Latte, accessed November 25, 2001.

Matthews, Joseph R. Measuring for Results: The Dimensions of Public Library Effectiveness. Westport, CT: Libraries Unlimited, 2004.

Moorman, John A. “Standards for Public Libraries: A Study in Quantitative Measures of Library Performance as Found in State Public Library Documents.” PL 36, 1 (1997): 32- 39.

Schuman, Patricia Glass. (1998). The selling of the public library. Library Journal 123, 13 (August): 50-52.

Smith, Mark. Collecting and Using Public Library Statistics: A How-to-Do-It Manual for Librarians. Neal-Schuman, 1996.

Smith, Mark, and Gerry Rowland. “To Boldly Go: Searching for Output Measures for Electronic Services.” PL 36, 3 (1997): 168-172.

Steffen, Nicole O., Lance, Keith Curry, and Logan, Rochelle. “Time to Tell the Whole Story: Outcome-Based Evaluation and the Counting on Results Project.” PL 41, 4 (2002): 222-228.

Van House, Nancy A., and Thomas Childers. “The Use of Public Library Roles for Effectiveness Evaluation.” LISR 16 (Winter 1994): 41-58.

Wallace, Karen L. “Beyond the Newsletter: Concrete Guidelines and Innovative Ideas for Effective Promotion.” PL 43, 3 (2004): 177-181.

Wright, Lisa A. (2001). Public library circulation and spending increase. American Libraries 32, 10 (November): 64-65.

Zauha, Janelle M. “You Can Get There from Here! A Marketing and Public Relations Program for Montana Libraries.” PL 42, 2 (2003): 117-121.

 

Planning Again: The Future of Libraries, the Future of Librarians

 

American Library Association. (1995). Code of Ethics. http://www.ala.org/alaorg/oif/ethics.html

Birdsall, William F. The Myth of the Electronic Library: Librarianship and Social Change in America. Greenwood, 1994.

Budd, John M., and Douglas Raber. “The Cultural State of the Fin de Millénaire Library.” LQ 68, 1 (1998): 55-79.

Craumer, Patricia. “The New Information Future: Where Are Libraries Going with Information...?” PL 34, 4 (1995): 208-211.

Dilevko, Juris, and Gottlieb, Lisa. “Resurrecting a Neglected Idea: The Reintroduction of Library-Museum Hybrids.” LQ 73, 2 (2003): 160-198.

Evans, Peter. (2000). Trends, pressures, and realities in the library systems marketplace. American Libraries 31, 9: 51-53.

Hennen, Thomas J. “Great American Public Libraries: The 2003 HAPLER Rankings.” AL 34, 9 (2003): 44-48.

Jackson, Mary E. (2000). Looking back and looking ahead: The best is yet to come. American Libraries 31, 10: 47-48. [Resource sharing will see major positive changes in the next five to seven years]

Lester, June, and Connie Van Fleet. “Oklahoma’s Certification for Public Libraries Program and the Institute in Public Librarianship.” PL 42, 4 (2003): 245-251.

McNeely, Cate V. “Repositioning the Richmond Public Library for the Digital Age: One Library’s Perspective.” LISR 21, 3 (1999): 391-406.

Mann, Charles C. “Who Will Own Your Next Good Idea?” The Atlantic Monthly (September, 1998): 57-82-or <http://www.theatlantic.com>

Miksa, Francis. “The Cultural Legacy of the ‘Modern Library’ for the Future.” JELIS 37, 2 (1996): 100-119.

Molholt, Pat. (1993). Libraries as bridges; librarians as builders. In Libraries and the Future: Essays on the Library in the Twenty-First Century, ed. F. W. Lancaster. Binghamton, NY: Haworth Press: pp. 17-28.

Newton, Robert, and Dixon, David. (1999). New roles for information professionals: User education as a core professional competency within the new information environment. Journal of Education for Library and Information Science 40, 3: 151-160.

Penniman, W. David. (1993). Shaping the future for libraries through leadership and research. In Libraries and the Future: Essays on the Library in the Twenty-First Century, ed. F. W. Lancaster. Binghamton, NY: Haworth Press: pp. 5-15.

Pergander, Mary. “Experiences of Early-Career Public Library Directors.” PL 42, 4 (2003): 252-254.

Rose, Jonathan. “Alternative Futures for Library History.” Libraries and Culture 38, 1 (2003): 50-60.

Saxton, Matthew L., and Greiner, Ruth D. (1998). Public participation in strategic planning of library services: Soliciting, assessing, and balancing community and staff input. Public Libraries 37, 2: 126-132.  

Shorris, Earl. (2000). Promoting the humanities, or: How to make the poor dangerous. American Libraries 31, 5: 46-48.

Simon, Matthew. “Will the Library Survive the Internet? What Patrons Value in Public Libraries.” PL 41, 2 (2002): 104-106.

Singer, Paula M., and Sandra Nelson. "Getting Your Money's Worth: How to Hire the Right Consultants." PL 43, 4 (2004): 223-225.

Sullivan, Michael. “The Fragile Future of Public Libraries.” PL 42, 5 (2003): 303-308.

Van House, Nancy, and Sutton, Stuart A. (1996). The panda syndrome: An ecology of LIS education. Journal of Education for Library and Information Science 37, 2; reprinted JELIS 41, 1 (2000): 52-68.

 

 

Updated June, 2004