Enrollment Services frequently asked questions are divided into the following areas:
1. How do I get a transcript?
For details, please go to Transcript Services (http://www.uri.edu/es/students/enroll/transcript.html).
2. How do I sign-on to e-Campus, the University’s electronic access system for students?
Go to our web site: http://www.uri.edu/ecampus/ and you will find step-by-step instructions for logging on to e-Campus which will provide access to personal, academic, and financial information through the internet.
3. I still have more questions…do I need to make an appointment to see someone?
Enrollment Services has financial aid counselors available on a walk-in basis Monday through Friday, 11-3, in Green Hall. Our telephone (401-URI-9500) hours are Monday, Tuesday, Thursday, Friday 8:30-4; and Wednesday 9:30-4. You may also visit our web site at: www.uri.edu/es.
1. How do I manage my student loans?
2. How do I view my Financial Aid History?
Financial Aid History can be reviewed at Student Loan Servicing
3. What about Direct Loan Consolidation?
Direct Loan Consolidation can be found at Direct Loan Consolidation
4. How do I find out about Repayment Amounts?
Visit www.studentloans.gov and look under the Managing Repayment section.
5. How do I apply for financial aid?
1. To be considered for all types of aid at URI, including Federal, State and University funds, your first step is to fill out the Free Application for Federal Student Aid (FAFSA) at: www.fafsa.ed.gov and release it to URI (003414). This form should be completed as soon as possible after January 1st, with a priority deadline of March 1st. For quicker and more accurate processing, we recommend using the IRS Data Retrieval tool when filling out your FAFSA. For more information go to: IRS Data Retrieval
2. Your FAFSA information determines your eligibility for a broad range of financial aid. Many families mistakenly think they don't qualify for aid and prevent themselves from receiving financial aid by failing to apply for it.
3. In addition, there are a few sources of aid such as unsubsidized Stafford and PLUS loans that are available regardless of need.
4. Once you have filed your FAFSA, a financial aid award notification will be mailed to you. You may also view your financial aid award through e-Campus. The FAFSA form is free. There is no good excuse for not applying!
6. I have been selected for " verification." What does that mean?
Verification is a process, initiated by the U.S. Department of Education or by the Financial Aid office, requiring you to submit a Verification Worksheet (see our online forms), use the IRS Data Retrieval option, (or submit IRS Tax Return Transcripts) (How to order a Tax Transcript ), and/or other documents to the office of Enrollment Services. If your application is selected for verification, you will not be eligible for federal aid until this process is finalized. To avoid unnecessary delays, please submit all required documents promptly. Learning how to use the IRS Data Retrieval process will simplify and expedite the verification process.
IMPORTANT NOTE: The FAFSA on the Web IRS Data Retrieval Process will only transfer information from an original tax return and not from an amended tax return. Similarly, the IRS Tax Return Transcript only includes information from the original tax return. While the IRS Tax Account Transcript, does include tax return items that were changed when an amended return was filed, it does not include all of the data that did not change. We have determined that neither an IRS Tax Return Transcript nor an IRS Tax Account Transcript, either individually or together, provide all of the information needed for verification when the tax filer filed an IRS Form 1040X “Amended U.S. Individual Income Tax Return”. Therefore, when an institution is aware that the tax filer filed, or will file, an amended tax return with the IRS, it must obtain signed copies of both the original tax return and the IRS Form 1040X that were filed with the IRS. The institution would use the information from both forms to complete verification.
7. What if my financial situation has changed since I filed my FAFSA?
If your financial situation has changed due to loss of job or benefits, separation or divorce, death or other special circumstances, please outline the nature of this change in a letter to the office of Enrollment Services using our Online Forms. Click on "Special Circumstances Dependent 2013-2014". Please be sure to include supporting documentation. Once we have received this information, a determination will be made for additional financial aid awards if funds are available.
8. Are there any other scholarships that I can apply for?
The following web sites are good resources for general financial aid information and outside scholarship sources. Remember, if you have to pay money to get money, it is probably a scam!
9. When will my financial aid awards be credited to my account?
Your financial aid awards will be disbursed in equal amounts at the start of each semester if you have:
10. Where do the student and parent sign the Master Promissory Note (MPN) for a Federal Ford Direct Loan and/or a Parent PLUS loan?
Funds will not be disbursed until both the MPN and Entrance Counseling requirements are completed. Parents must complete an additional application at:http://www.uri.edu/es/students/finance/parentplus.html
1. When will I receive my term bill? Can I view it on-line?
Fall semester bills are mailed at the end of July and are due at the end of August. Spring semester bills are mailed in mid-December and are due in early January. You may access an up-to-date, detailed version of your bill at any time by logging into e-Campus at www.uri.edu/ecampus . On your Student Center Page, you will see a link for Your Term Bill under Term Finances.
2. When is payment due?
Payment is due by the due date indicated on your bill. If you will be receiving financial aid, it is your responsibility to adhere to all financial aid deadlines so that awards will be posted to your bill in a timely manner.
3. What does the Student Services Fee Support?
• Memorial Union
• Student Activities
• Capital Projects
4. Why can’t my parents receive the bill, and why are my parents unable to obtain any information about my bill over the phone?
Since semester bills are in the student’s name, the student bears responsibility for payment. All bills are mailed to the student at the student’s home address. Federal regulations (The Privacy Act) protect the confidentiality of student records. Parents (or anyone else, for that matter) are not permitted to receive specific information about a student’s account without the written consent from the student. However, detailed billing information is available online, and students can assign e-Campus access to parents (and other guests) very easily. For more information and instructions for creating a user ID and password for a parent or guest, please refer to the Quick Links menu at www.uri.edu/es.
5. I have waived my insurance fee. Why have I been charged a health service fee?
In general, the health service fee is a mandatory fee charged to all full-time graduate and undergraduate students and ALL international students. This fee may be optional for part-time, matriculated students. This fee does not provide insurance coverage. A description of the services covered by this fee has been included in the fee explanation segment of this site. For any other questions, or for information about exceptions to this policy, please call health services at (401) 874-2246.
6. I received a scholarship for $1000 from the XYZ Foundation. Why has only $500 been posted to my account this semester?
Most scholarships are awarded for an academic year and must be credited to the fall and spring semesters in equal amounts. Unless otherwise indicated, we must make the assumption that the scholarship check we receive is for the entire academic year. Therefore, we credit ½ to the fall semester bill, and credit the other ½ to the spring semester bill. If you have documentation which states that we may post the scholarship differently, please mail or fax a copy to our office and we will make the appropriate adjustment.
7. I am eligible for a waiver (disabled veteran’s, unemployment, senior citizen’s, etc). How do I pay my bill with a waiver?
Most waivers will cover the amount of tuition only. All other fees are the student’s responsibility and must be paid when the waiver is submitted. A waiver will not be accepted if it is not fully and accurately completed according to the instructions applicable to the waiver.
8. Can I get an extension on paying my bill?
Unfortunately, no extensions may be made on payment deadlines.
9. Can I get a copy of my bill?
Yes. The most convenient way to obtain a copy of your bill is through URI e-Campus. The URI web address is www.uri.edu. You may also stop by Enrollment Services in Green Hall for a printout of your account.
10. What is a hold? Why do I have one, and what can I do about it?
A hold may prevent you from registering for classes and from obtaining a transcript or diploma. For example, if you do not pay your semester bill by the due date, a hold may be placed on your account until the balance is fully paid.
11. Does URI offer a monthly payment plan?
Yes. A 10-month payment plan is available. To learn more about this payment option, please visit our web site at: www.uri.edu/es/students/bill/mppletter.html.
12. I have contracted for the URI Payment Plan. Why isn’t my bill covered?
The most common reasons for this are:
13. I am expecting a refund. Why hasn’t my financial aid been disbursed to my bill?
There are several possible reasons for this:
14. What is Higher One? What is the URI Refund Card?
URI issues student refunds electronically and Higher One is the financial institution with whom we have partnered to provide this service. We offer two refund choices. You can choose to have your funds deposited via ACH to your own personal bank account, or you can choose to activate the URI Refund Card and have the funds deposited to the card. All new students will receive a URI Refund Card in the mail. Do not throw it away! It is NOT a credit card. The card is your key to accessing a website where you will set up your refund choice. Please visit www.URIRefundCard.com for more details.
15. I filed my online insurance waiver on July 10th. How quickly will the adjustment appear on my account? Is it ok to deduct the insurance amount from my bill in order to make my payment on time?
If you have filed your online insurance waiver and have received an email receipt which verifies that your transaction was successful, retain the receipt for your records, deduct the cost of the insurance from your term bill balance, and remit only the difference that you owe to the University. The waiver adjustment may take several days to appear on your account. You can check your term bill via e-Campus to confirm that your insurance fee has been adjusted. If you successfully filed your online waiver and don't see the adjustment after a reasonable period of time, you should contact Health Services at (401) 874-4755 to check on the status of your waiver.
16. How do I pay by credit card or by ACH?
Due to the high cost of processing credit card payments, the University made the decision several years ago to secure an outside vendor to accept credit cards and electronic (ACH) payments for URI student term bills. Payments will be accepted online via a secure web site created in partnership with Sallie Mae Solutions. To access this website, please click the link below. From this page, you will be able to select from one of three payment choices. Please be advised that the following convenience fees will be applicable:
17. I received a bill for the fall semester in July, which I paid in full. It is now September, and I have received another bill for the fall semester which states that I owe an additional balance. It appears that my charges have increased from July. Why has this occurred?
Student bills are based on actual enrollment. Oftentimes, students are enrolled for less than full-time credits when the first round of bills are generated and mailed. Under these circumstances, you will receive a bill which reflects only part-time tuition and fees. Students are permitted to add courses through the first two weeks of school; if you increases your credits during this enrollment window, an adjusted bill will be generated and mailed to reflect the appropriate tuition and fee increases.
Attention: Summer 2013 billing invoices will be mailed the week of May 20 and payment will be due by June 13. Students are encouraged to view their billing statements online via e-Campus and use our online payment portal at www.uri.edu/es to pay their balance.
Attention: Please be sure your completed FAFSA includes the University of Rhode Island Federal School Code 003414.
Monday, Tuesday, Thursday, Friday
8:30am to 4:30pm
9:30am to 4:30pm
Monday, Tuesday, Thursday, Friday
8:30am to 4:15pm
9:30am to 4:15pm
Monday, Tuesday, Thursday, Friday
8:30am to 4:15pm
9:30am to 4:15pm
11:00am to 3:00pm