Frequently Asked Questions
Enrollment Services frequently asked questions are divided into the following areas:
Records and Registration
1. How do I get a transcript?
For details, please go to Transcript Services (http://www.uri.edu/es/students/enroll/transcript.html).
2. How do I sign-on to e-Campus, the University’s electronic access system for students?
Go to our web site: http://www.uri.edu/ecampus/ and you will find step-by-step instructions for logging on to e-Campus which will provide access to personal, academic, and financial information through the internet.
3. I still have more questions…do I need to make an appointment to see someone?
Enrollment Services has financial aid counselors available on a walk-in basis Monday, Tuesday, Thursday, Friday 9-4; and Wednesday 9:30-4:30 in Green Hall. Our telephone (401-URI-9500) hours are Monday, Tuesday, Thursday, Friday 8:30-4:30; and Wednesday 9:30-4:30. You may also visit our web site at: www.uri.edu/es.
Financial Aid
Billing and Payments
1. When will I receive my term bill? Can I view it on-line?
Students may access their billing information via e-Campus: www.uri.edu/ecampus After you have logged on to e-Campus, navigate to: Home > SA Self Service > Learner Services > Finances > Account Summary.
2. When is payment due?
Payment is due by the due date indicated on your bill. If you will be receiving financial aid, it is your responsibility to adhere to all financial aid deadlines so that awards will be posted to your bill in a timely manner.
3. What does the Student Services Fee Support?
• Memorial Union
• Student Affairs
• Student Activities
• Athletics
• Transportation
• Capital Improvements
4. When will I receive my diploma?
August Graduates - October
December Graduates - February
May Graduates - July
5. Why can’t my parents receive the bill, and why are my parents unable to obtain any information about my bill over the phone?
Since semester bills are in the student’s name, the student bears responsibility for payment. All bills are mailed to the student at the student’s home address. Federal regulations (The Privacy Act) protect the confidentiality of student records. Parents (or anyone else, for that matter) are not permitted to receive specific information about a student’s account without the written consent from the student.
6. I have waived my insurance fee. Why have I been charged a health service fee?
In general, the health service fee is a mandatory fee charged to all full-time graduate and undergraduate students and ALL international students. This fee may be optional for part-time, matriculated students. This fee does not provide insurance coverage. A description of the services covered by this fee has been included in the fee explanation segment of this site. For any other questions, or for information about exceptions to this policy, please call health services at (401) 874-2246.
7. I received a scholarship for $1000 from the XYZ Foundation. Why has only $500 been posted to my account this semester?
Most scholarships are awarded for an academic year and must be credited to the fall and spring semesters in equal amounts. Unless otherwise indicated, we must make the assumption that the scholarship check we receive is for the entire academic year. Therefore, we credit ½ to the fall semester bill, and credit the other ½ to the spring semester bill. If you have documentation, which states that we may post the scholarship differently, please mail or fax a copy to our office and we will make the appropriate adjustment.
8. I am eligible for a waiver (disabled veteran’s, unemployment, senior citizen’s, etc). How do I pay my bill with a waiver?
Most waivers will cover the amount of tuition only. All other fees are the student’s responsibility and must be paid when the waiver is submitted. A waiver will not be accepted if it is not fully and accurately completed according to the instructions applicable to the waiver.
9. Can I get an extension on paying my bill?
Unfortunately, no extensions may be made on payment deadlines.
10. Can I get a copy of my bill?
Yes. The most convenient way to obtain a copy of your bill is through URI e-Campus. The URI web address is www.uri.edu You may also stop by Enrollment Services in Green Hall for a printout of your account.
11. What is a hold? Why do I have one, and what can I do about it?
A hold may prevent you from registering for classes and from obtaining a transcript or diploma. For example, if you do not pay your semester bill by the due date, a hold may be placed on your account until the balance is fully paid.
12. Does URI offer a monthly payment plan?
Yes. A 10-month payment plan is available. To learn more about this payment option, please visit our web site at: www.uri.edu/es/students/bill/mppletter.html.
13. I have contracted for the URI Payment Plan. Why isn’t my bill covered?
The most common reasons for this are:
- You may have under budgeted.
- You may have overestimated the amount of financial aid you would be receiving.
- Enrollment changes may have altered your tuition and fee charges.
14. I am expecting a refund. Why hasn’t my financial aid been disbursed to my bill?
There are several possible reasons for this:
- Your signature may be required on one or more financial aid documents, such as a Promissory Note or Entrance Interview.
- You may have been selected for verification, in which case, specific documents may be needed by Financial Aid before your awards can be disbursed.
- There is generally a 10-14 day delay between the time all loan documents are completed and the actual disbursement of funds takes place.
- If you are being billed as a part time student, your financial aid disbursement and refund must be done manually. After the add period has closed, part-time students’ awards are reviewed for adjustment and financial aid is manually disbursed. Following disbursement, refunds are processed and mailed.
15. I filed my online insurance waiver on July 10th. I just received my billing statement dated July 26th and the insurance fee still appears on my bill. What should I do?
If you have filed your online insurance waiver and have received an email receipt which verifies that your transaction was successful, retain the receipt for your records, deduct the cost of the insurance from your term bill balance, and remit only the difference that you owe to the University. The actual removal of insurance fees from student term bills starts to occur in the month of August and continues until the waiver deadline in early October. You may check your term bill via e-Campus in late August or September to confirm that your insurance fee has been removed. If the fee still appears on your bill in late September, and you filed your online waiver several weeks prior to that, you should contact Health Services at (401) 874-4755 to check on the status of your waiver.
16. How do I pay by credit card or by ACH?
Due to the high cost of processing credit card payments, the University has made the decision to secure an outside vendor to accept credit cards and electronic (ACH) payments for URI student term bills. Payments will be accepted online via a secure web site created in partnership with Sallie Mae/Academic Management Services (AMS). To access this website, please click the link below. From this page, you will be able to select from one of three payment choices. Please be advised that the following convenience fees will be applicable:
- A convenience fee of 2.4% will be assessed to all MC, AMEX, and Discover Card payment transactions.
- A convenience fee of $150 will be assessed to all VISA payment transactions regardless of the amount charged.
- A convenience fee of $3 will be assessed to all electronic (ACH) payment transactions.
17. I received a bill for the fall semester in July, which I paid in full. It is now September, and I have received another bill for the fall semester which states that I owe an additional balance. It appears that my charges have increased from July. Why has this occurred?
Student bills are based on actual enrollment. Oftentimes, students are enrolled for less than full-time credits when the first round of bills are generated and mailed. Under these circumstances, a student will receive a bill which reflects only part-time tuition and fees. Students are permitted to add courses through the first two weeks of school; if a student increases his/her credits during this enrollment window, an adjusted bill will be generated and mailed to reflect the appropriate tuition and fee increases.
