Help Desk Feedback

Please complete the entire feedback form.

1. What was the approximate date you contacted the Help Desk about this problem?	Please Select ... January February March April May June July August September October November December
2. How did you contact the Help Desk?	Please Select ... Phone Walk-in Email Chat Web
3. Which of the following best describes you?	Please Select ... Student Faculty Staff Alumni Emerti Prospective Student Parent Other
4. How many times have you used the Help Desk in the past year?	Please Select ... More than 5 times Between 3 - 5 times Either 1 or 2 times Not at all
5. What kind of computer do you use?	Please Select ... Macintosh Windows Linux
6. How would you best describe your problem? If you select "other", please fill out the form.	Please Select ... Networking Wireless Email WebCT Dialup Computer system problem Virus or computer security Short course or lab reservation Other » Write In
7. Was your problem resolved on your first contact with the Help Desk?	Please Select ... Yes No
8. If no, how long did you wait until the first call back?	Please Select ... N/A 1 business day 2 business days 3 - 6 business days More than 1 week
9. How would you describe the service during your first contact?	Please Select ... Very helpful Somewhat helpful Not at all helpful Please Select ... Very knowledgeable Somewhat knowledgeable Not at all knowledgeable
10. If you have any comments about your Help Desk experience, please write them here.

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