University of Rhode Island Helpdesk http://www.uri.edu/helpdesk/ Thu, 08 Mar 2008 15:45:00 DST Please be advised that new fraudulent email is asking users for personal information in return for an "Economic Stimulus Refund". The IRS has released a statement advising users not to respond to these emails. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 28 Apr 2008 10:40:00 DST Air conditioning has failed in Bressler Core, which provides Internet to the dorms. The system is operating at very high temperatures and may need to be powered down to prevent damage to the equipment. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 12 Apr 2008 22:10:00 DST The Final Exam Schedule for the Spring 2008 semester can be found at <a href="http://www.uri.edu/es/calexams/examScheduleSpring2008.html"><b>http://www.uri.edu/es/calexams/examScheduleSpring2008.html</b></a>. Please remember to check the schedule for last-minute changes. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 09 Apr 2008 14:50:00 DST Instant message users should be aware of IM scams. They are easily identified by strangers asking for personal information and providing poor representation. For instance, the FBI will never contact you via IM and ask for your name, "cuz ... nigeria federal goverment said we should give the sum of $20,000 to each AIM". If you encounter any of these IMs, please ignore them. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 03 Apr 2008 10:05:00 DST Elevators in Chafee will be down through the rest of this week. Students with disabilities will still be able to access the second floor by entering through the rear of Chafee (there is a lift which will support a wheelchair, if necessary). Disability services has been notified and will be working to circumvent the issue. If there are any problems or questions, please contact Disability Services at 874-2098. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 01 Apr 2008 17:20:00 DST Turf Research, Agronomy Greenhouse, Well #2, 3, 4 Pump Houses, Lands & Grounds, and Athletics will not have electricity on Thursday, April 10th, from 7:30am to 4:30pm while utility maintenance is performed. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 01 Apr 2008 12:40:00 DST URI has noticed an increase in emails from individuals claiming to be representatives of "EDU" institutions and "Support Teams". These emails ask for personal information, including the user's email address, password, and birth date. They can be easily identified by poor spelling and grammar. If you encounter any of these emails, please ignore them. This is not an April Fool's joke. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 22 Mar 2008 23:45:00 DST Please be aware of emails asking for passwords, full name, date of birth, and any other personal information. Some of these emails may appear to come from URI. If you encounter any of these emails, please forward the email to helpdesk@uri.edu. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 21 Mar 2008 16:35:00 DST Research in Motion has <a href="http://gizmodo.com/370750/scheduled-blackberry-outage-tonight-from-2+6am-est"><b>announced</b></a> they will be updating network services for Blackberry devices tomorrow morning from 2am to 6am. Internet services, email, and roaming will be unavailable during this period. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 17 Mar 2008 13:45:00 DST Wireless services on the Kingston (administration buildings), Providence, and Narragansett campuses will be unavailable on Wednesday, March 19th, from 7:00am to 8:30am while network upgrades are performed on the administrative Bluesocket systems. Wireless services will be unavailable during this time. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sun, 16 Mar 2008 21:10:00 DST Be advised that an email scam is currently circulating universities across the Northeast. Users are urged to be cautious of any email asking for your university email address, passwords, full name, or age. If you encounter any of these emails, please forward the email to helpdesk@uri.edu. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 13 Mar 2008 15:20:00 DST Campus power will be switched off on Saturday, March 15th through Sunday, March 16th. Network systems will also be shut down and unavailable during this time. On Friday, please turn off all appliances, computers, lights, and other electrical equipment, especially if it is not plugged into a surge protector. Please note that the ITS Help Desk Wiki will be shut down until Monday. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 06 Mar 2008 16:20:00 EST Network and VoIP telephone services will not be available on Friday, March 7th, from 6:30am to 7:30am while network maintenance is performed on the Tyler Hall server switch and VoIP system. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 06 Mar 2008 16:10:00 EST As of today, there will be no more short courses available for registration; the program has temporarily ended due to decreased enrollment. Media & Technology Services is currently scheduled to reinstate the program by early 2009. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 05 Mar 2008 15:40:00 EST Daylight Saving Time begins Sunday, March 9th, at 2:00am. Remember to "spring" your clocks forward one hour. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 28 Feb 2008 17:00:00 EST Some users in the Surge Building (210 Flagg Rd.) may experience network outages between 6:30am and 7:30am as a new network switch is installed in the building. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 20 Feb 2008 18:25:00 EST Student, Admin, and HR eCampus systems will be unavailable on Sunday, February 24th, 2008 from 7am to 11am due to system maintenance. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 20 Feb 2008 18:20:00 EST The Providence (CCE) campus will be undergoing power and network maintenance on Thursday, February 21st at 7:30am. Networking systems will be unavailable for a short period. If there are any problems or questions, please contact the Providence campus at 874-9222. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 18 Feb 2008 20:25:00 EST Narragansett Bay Campus networking equipment (NBC 7200) will be upgraded Tuesday, February 19th from 7am to 7:30am. Users at NBC will lose connectivity to Kingston and the Internet for the duration of the upgrade. Likewise, connectivity to NBC will be unavailable. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sun, 17 Feb 2008 16:40:00 EST Following permission from the FCC, cell phone signal carriers will be shutting down all analog systems across the country. Analog cell phones, analog home alarm systems, and older roadside assistance technology will no longer function. These systems should notify users (with beeps or lights) that they are unable to establish a link; users should contact the appropriate vendor if necessary. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 11 Feb 2008 10:10:00 EST Users are urged to update McAfee following the latest wave of Storm Worm infections. To update McAfee on Windows XP and Vista, right-click the V (shield) icon, and select "Update Now" from the menu. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 25 Jan 2008 10:50:00 EST An email scam is pretending to represent the URI Support Team--please do not respond by replying to the email. This email asks you to validate your user name and password. This is an attempt to obtain your username and password which may be valid at other sites where your identity could be stolen or charges incurred against your financial accounts.<br /><br /> If you have replied to this email, immediately change your passwords at all on-line sites where those credentials (username and password) are used.<br /><br /> Your webmail password can be changed at <a href="https://webmail.uri.edu"><b>webmail.uri.edu</b></a>. Click on the second bullet, "Change password for mail.uri.edu, postoffice.uri.edu, etal.uri.edu," on the appropriate mail server for your account. Please put in your existing username and password and then a new password. The strongest passwords combine letters and numbers, such as g0lfbag5 or st0neag3.<br /><br /> If you have already replied to the email, protect yourself against fraudulent charges by reporting this incident to any businesses where that user name and password information might be used. In the emails that have been forwarded to the Help Desk, clicking on the link and logging in is not cause for alarm, the main intent of this scam was to have users reply with their passwords in clear text. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 23 Jan 2008 14:50:00 EST Due to the replacement of failed hardware, saved voice mail messages will be inaccessible on January 25th, from 7:00am to 8:30am in Garrahy Hall, Wiley Hall, and Eddy Hall. Any messages received during maintenance will be received and stored until maintenance is completed. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 19 Jan 2008 13:35:00 EST Due to a hard drive failure, the voicemail/auto-attendant system will be down on Tuesday, January 22nd from 6:30am to 7:30am while the drive is replaced. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 11 Jan 2008 08:10:00 EST Servers in the Tyler machine room will be unavailable on Thursday, January 17th from 6am to 7am while maintenance is performed on the 6500 server switch. All servers in Tyler machine room will be inaccessible for the duration of the maintenance. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 13 Dec 2007 13:35:00 EST Providence classes are cancelled as of 4pm today; exams will be rescheduled. Members of the URI community are urged to take note of current weather conditions. Roads may be dangerous later in the day. Those who do not need to be on campus should consider leaving early. If there are any problems or questions, please contact the URI Police at 874-2121. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 12 Dec 2007 16:00:00 EST The Student and HR eCampus systems will be unavailable on Sunday, December 16, 2007 from 5am to 10am due to system maintenance. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 04 Dec 2007 13:20:00 EST Residence halls will close on Saturday, Dec 22, 2007 at 12 Noon. The last full meal will be served in Hope on Friday, Dec 21, 2007 at 7:30pm.<br /><br />Residence halls will reopen on Sunday, Jan 20, 2008 at 12 Noon. Classes will resume on Wednesday, Jan 23, 2008. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 28 Nov 2007 14:10:00 EST The Student and Human Resources eCampus systems will be shut down for system maintenance on Sunday, December 2, from 7am to 12pm. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 20 Nov 2007 08:50:00 EST The URI Help Desk will be closing early at 4:30 on Wednesday (21st), and will be closed all day Thursday (22nd) and Saturday (24th). All appointments on these days will be pushed to Monday, the 26th. If there are any problems or questions, please leave a message at helpdesk@uri.edu or a voice message at 874-4357. In the event of an emergency, please contact the URI Police, at 874-2121. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 09 Nov 2007 08:45:00 EST The eCampus Financial Administration System will be shut down for system maintenance on Saturday, November 10, from 8am to 5pm. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 07 Nov 2007 14:00:00 EST All power in Chafee will be shut off for maintenance on November 10, from 6:00am until 8:30am. Therefore, all TV services will be unavailable in student dorms between 8:00 and 8:30am. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 30 Oct 2007 22:10:00 EDT Student wireless services will be unavailable while software upgrade maintenance is performed on Bluesocket devices on October 31, from 7:00am until 8:00am. This will only affect wireless users on the Kingston campus. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 25 Oct 2007 08:35:00 EDT Student wireless services will be unavailable while software upgrade maintenance is performed on Bluesocket devices on October 30, from 7:00am until 8:00am. This will only affect wireless users on the Kingston campus. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 19 Oct 2007 14:25:00 EDT Student wireless services will be unavailable while maintenance is performed on network devices in Bressler Hall. This will only affect users on the Kingston campus. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 09 Oct 2007 23:10:00 EDT ITS Security will be re-enabling SafeConnect tools to identify at-risk computers on campus. This will occur between 10:00am and 11:00am and should not affect most users. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 13 Sep 2007 15:50:00 EDT A variety of MTS Microsoft resource servers may be periodically unavailable on September 15, from 6:30am to 12:00pm. Domain authentication will not be affected and any disruptions in service should be brief in duration. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 11 Sep 2007 22:40:00 EDT ID production at all campuses, Registrar database access, SAHR financial development, and Advancement BSR services will be unavailable on September 14 at 7pm to September 15 at 6pm. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 11 Sep 2007 22:40:00 EDT eCampus, Email, and VoIP systems will be unavailable on September 13, from 6:30am to 8:30am due to an electrical upgrade involving the P690 system and mail servers. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 08 Sep 2007 10:55:00 EDT eCampus student and HR systems will be unavailable on September 9, from 7:30am to 12:00pm for system maintenance. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 06 Sep 2007 10:15:00 EDT TrueOutcomes is currently down for maintenance and is expected to be back up later today or early tomorrow. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 01 Sep 2007 11:30:00 EDT Purchasers of Rhody Ready Computers: Please call RAM Computers (874-2619) if you do not have the password to your new computer or need help with the lock. If there are any other problems or questions, please contact the Help Desk at 874-4357 or (during move-in weekend only) sign up for in-room support in your dorm lounge (ask an RA for directions). http://www.uri.edu/helpdesk/feeds/news.xml Tue, 28 Aug 2007 11:30:00 EDT On August 29, from 6:00am to 6:30am, ITS will be rebooting core systems. Internet services at Kingston, CCE, NBC, Alton Jones, and East Farm will be down during this time. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 27 Aug 2007 15:05:00 EDT URI Network Security is offering various Microsoft and security training in Edwards Auditorium on September 3, from 1:30 to 3:00pm. All students, faculty, and staff are invited. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 21 Aug 2007 09:50:00 EDT All accounts and applications associated with mail.uri.edu email are currently offline. Email, WebCT, TrueOutcomes, Wireless, and SafeConnect Authentication are currently unavailable. We appreciate your patience while we work on this problem. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 15 Aug 2007 14:25:00 EDT On August 16, from 6:30am to 7:00am, MTS will be installing an UPS in Ballentine Hall. Internet services will be unavailable during this time. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 14 Aug 2007 22:40:00 EDT The Academic wireless network will be offline from 6:30am to 8:00am on August 15 due to maintenance being performed on the Bluesocket gateway devices. This will affect users on the Kingston, Alton Jones, CCE and NBC wireless networks. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 08 Aug 2007 18:50:00 EDT Due to relocation of computer and network hardware in the Tyler Hall Computer Facility, there will be interruption of computing services for the next few weekends in August. On Saturday, August 11, from 7:30am to 5pm, Webmail, Wireless, Home Directories, Property, and Facilities computing services will be unavailable. On Sunday, August 12, from 7am to 12pm, all e-Campus services and all Grinder/Unix services will be unavailable. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 01 Aug 2007 14:40:00 EDT On August 8, WebCT will be down for maintenance from 8am until noon. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 31 Jul 2007 23:45:00 EDT On Friday August 3rd, Verizon will be upgrading network switches in Fogarty at 8am. Fogarty will experience network instability throughout the morning and early afternoon. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 28 Jul 2007 16:40:00 EDT On Tuesday July 31st, Verizon will be upgrading network switches in Ruggles at 10am, Fine Arts from 11:30am - 2pm, and Sherman at around 3pm. These times are approximate. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 27 Jul 2007 12:30:00 EDT Friday, July 27th, 2007, is the 8th annual System Administrator Appreciation Day. On this special international day, give your System Administrator something that shows that you truly appreciate their hard work and dedication. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 26 Jul 2007 18:45:00 EDT WebCT will be down for system maintenance on August 8th, 2007 from 8am until Noon. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 25 Jul 2007 14:05:00 EDT On Thursday morning, from 8:30am to 2:30pm, Media and Technology Services will be establishing and testing redundancy for the Resident Hall switches connected to Roger Williams and Bressler Core. Aldrich, Burnside, Coddington, Dorr, Ellery, Fayerweather, Gorham, Heathman, Hopkins, Adams, Barlow, Bressler, Browning, Butterfiled, Weldin, WSS, NWRA, and NWRB will be affected. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 25 Jul 2007 08:30:00 EDT On Thursday morning, from 6:00am to 7:30am, each of the two core network switches will be shut down for testing. As a result, internet connectivity will be interrupted on the Kingston, Providence, NBC, and W. Alton Jones campuses. If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 23 Jul 2007 11:30:00 EDT On Tuesday (July 24th through August 15th), MTS will begin upgrading network switches in 27 administrative buildings. During installation, the network will be unavailable in these buildings during normal working hours for the designated time. The following downtime estimations are worst case.<br /><br /> <b>One Hour Downtime</b><br /> Human Resources, Women's Center, Newman Hall, Washburn, Sherman, Crawford, Rodman, Ruggles, Pastore, Ranger, Carlotti, Green, Morrill, CPRC, Bliss, East, Kirk, IEP<br /><br /> <b>Two Hour Downtime</b><br /> Davis, Memorial Union, Roosevelt, Fine Arts, Kelly, Keaney<br /><br /> <b>Three Hour Downtime</b><br /> Chafee, Fogarty, Library<br /><br /> If there are any problems or questions, please contact the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 10 Jul 2007 14:55:00 EDT The faculty, staff, student, and Human Resources e-Campus Systems will be SHUT DOWN for an upgrade to PeopleSoft 8.9 on Thursday, July 12, 4:30pm through Monday, July 16. Financial systems will not be affected. The new system will be up and running on Tuesday, July 17th, and users will use the same user ID and password to log in to the system from <a href="http://www.uri.edu/ecampus"><b>www.uri.edu/ecampus</b></a>. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 10 Jul 2007 14:50:00 EDT Due to an error, the main water line to Chafee has been broken. Water services (including restrooms and air conditioning) may be unavailable in Chafee, Woodward, and Biological Sciences for the rest of the day. We appreciate your patience. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 10 Jul 2007 14:45:00 EDT Please note that North Woods Residence A is now known as GARRAHY HALL. North Woods Residence B is now known as WILEY HALL. West Side Suites is now known as EDDY HALL. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 20 Jun 2007 14:45:00 EDT There will be a power outage in Chafee this Saturday, June 23 from 1:00 pm to 3:00 pm. Please notify everyone in your department and plan accordingly. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 20 Jun 2007 14:40:00 EDT Tomorrow, MTS will be reconfiguring switches and connections in Ballentine Hall. This work will result in some network down time in that building only. The maintenance should last approximately 2 hours, from 6:00AM - 8:00AM. If you have any questions, please call the Help Desk at 4-4357. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 05 Jun 2007 20:20:00 EDT In order to correct network physical connection inconsistencies in the residence halls, MTS will be disconnecting and re-connecting uplinks to switches for the following buildings tomorrow morning, Alpha Chi Omega, Alpha Delta Pi, Alpha Xi Delta, Barlow, Browning, Grad Terrace (1-4), Heathman, Hutchinson, Peck, Phi Kappa Psi, Sigma Kappa, Weldin, and WSS Building C. This correction may cause network connectivity disruption in each building for short duration of 5 - 10 minutes. If you have any questions, please call the Help Desk at 4-4357. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 31 May 2007 08:45:00 EDT Network maintenance was performed early this morning. If your server or department loses connectivity, please contact the Help Desk immediately.. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 18 May 2007 12:40:00 EDT E-Campus HR and student services will be unavailable on Sunday 5/20 from 7 a.m. until 12 noon for system maintenance. This will affect all campuses and users of E-campus. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 09 May 2007 14:25:00 EDT There is a scheduled utility outage today in Chafee, Woodward, Kelley, and Bisc at 3:00 this afternoon. Power will be back up as soon as work is complete; work is expected to last 1-2 hours. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 08 May 2007 14:30:00 EDT There is a scheduled utility outage for Sunday May 13th from 7am to 1pm. The buildings listed below will not be out the entire period but for 3-4 hours during that period.The initial outage will affect Ballentine Hall, Blue Butler Building, Fine Arts, Haz Mat Storage, Water Tower, Bio Sciences,, Chaffee Cooperative Extension, CPRC, Crawford, Edwards, Gilbreth, Green, Independence, Kelly, Kelly annex, Kirk, Woodward, University Club and Greenhouses. For an hour or so Phi Gamma Delta, Rodman and the Watson House will be out and then back on. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 02 Apr 2007 10:50:00 EDT Macintosh PowerPC/G4 (Not Intel) users should <b>NOT</b> use Software Update to upgrade to the latest version of OS X (10.4.9) as this may result in a <a href="http://podcast.uri.edu/~helpdesk/wiki/index.php/Macintosh_10.4.9_Failure"><b>complete failure</b></a> of the system. Users are urged to instead <a href="http://www.apple.com/downloads/macosx/apple/"><b>download</b></a> the latest version and install it manually. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 26 Mar 2007 14:30:00 EDT The network is undergoing maintenance and may be down at intervals. The library, engineering, and athletics may experience serious outages. We appreciate your patience. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 26 Mar 2007 12:25:00 EDT Windows Vista users may now download McAfee 8.5 for Vista (32-bit and 64-bit). Please visit <a href="http://www.uri.edu/virus/"><b>http://www.uri.edu/virus/</b></a>. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 22 Mar 2007 11:30:00 EDT The URI Physical Plant has scheduled a power shutdown in Tyler Hall to repair extensively damaged electrical lines between Tyler and Kelley Halls. This will require a shutdown of all URI computing systems; including PeopleSoft, WebCT, Lab Servers, and URI websites hosted in Tyler. These systems will be unavailable from 8:00 a.m. to noon. We appreciate your patience while the repairs are being made. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 22 Mar 2007 11:18:00 EDT There is a major power outage in the residence halls caused by a failed electrical splice in a manhole outside of Roger Williams. URI Facilities Department estimates that power will be restored by Friday noon. The dorms without power are: Roger Williams, Fayerweather, Gorham, Ellery, Hopkins and Dorr. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 22 Mar 2007 11:00:00 EDT On Sunday, March 25, 2007, the E-campus Financial Administration will be shut down for system maintenance between 8:00 a.m. - 12 p.m. If the system is not available by 1:00 p.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 22 Mar 2007 09:45:00 EDT WebCT is scheduled for system maintenance on Thursday, March 22, 7 a.m. to noon. The course maintenance system will be unavailable during this period. If the system is not restored by noon, or if you have any questions or concerns, please call the HelpDesk at 874-HELP or email to webct@etal.uri.edu. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 21 Mar 2007 10:10:00 EDT Due to maintenance problems, electrical power in the dorms may be out for the next few days. The Roger Williams electrical/networking core is down. Updates will be released as they come in. http://www.uri.edu/helpdesk/feeds/news.xml Sat, 10 Mar 2007 15:55:00 EST The United States begins Daylight Savings Time (DST) at 2:00 a.m. on the second Sunday in March (Mar 11). All computers and servers must be <a href="http://podcast.uri.edu/~helpdesk/wiki/index.php/Daylight_Savings_Time"><b>checked</b></a> and all files using standard date function must use EDT (not EST). http://www.uri.edu/helpdesk/feeds/news.xml Fri, 09 Mar 2007 22:55:00 EST Virex users are urged to download a patch for Virex 7.7 that fixes update issues. Please go to ftp://ftp.ois.uri.edu/pub/mac/osx and download virex7.7patch1.zip. If you have any questions, please call the Help Desk. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 05 Mar 2007 14:20:00 EST As of 2:00 today, media.uri.edu is back online. Users may now access course content, language information, and other media. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 02 Mar 2007 11:10:00 EST As of 11:00 this morning, key internet systems have been flooded. Non-essential systems are being powered down and users should be aware that internet systems on campus may be down until further notice. If you have any questions, please call the Help Desk at 874-HELP.<br><br>Administrators in the Northeast should take precautions against flooding. Non-essential systems should be powered down and key system backups should be moved off location. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 01 Mar 2007 14:22:00 EST All eCampus services will be unavailable on Sunday, March 3, 2007 from 8:00 a.m. - 12 Noon for system maintenance. If the outage persists after l:00 p.m., please call the Help Desk at (874-HELP). http://www.uri.edu/helpdesk/feeds/news.xml Mon, 26 Feb 2007 15:59:00 EST On 2/27 between 6 and 7 a.m., MTS (formerly NETS) will be upgrading software on network routers. This may interrupt the following services on all campuses: HELIN, Internet, e-mail, student lab servers, MIS mainframe and PeopleSoft. If these services are not available by 8 a.m., please report the outage to the Help Desk (874-HELP). http://www.uri.edu/helpdesk/feeds/news.xml Wed, 21 Feb 2007 10:10:00 EST On February 23, the Bluesocket devices on the Student Wireless network will be patched to fix the Daylight Savings Time problem. Between 6:30 and 7:30 a.m., wireless access in the Kingston dorms, Green Houses, Graduate Terrace apartments, Memorial Union and the Library will be affected. If access is not restored after 8 a.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 21 Feb 2007 9:17:00 EST On February 22, the Admin Packetshaper will be upgraded to new software version. There may be interruptions of internet services to all Kingston administrative buildings between 6:30 and 7:30 a.m. If an internet outage continues past 8 a.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 20 Feb 2007 10:17:00 EST On Wednesday, February 21, the Bluesocket devices on the Academic Wireless network will be patched to fix the Daylight Savings problem. There will be interruptions of wireless internet service on the Kingston and NBC, as well as in the CCE Academic buildings during this time period. If wireless continues to be unavailable after 8 a.m., please call the URI Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 12 Feb 2007 09:50:00 EST MTS (formerly NETS) is continuing to move server network connections to a new server switch. As the connections are moved that particular server will be unavailable for a short time. On 2/13 from 6:30 - 7:30 a.m., all campuses may be affected if using the following services: HELIN, internet, lab servers, MIS mainframe, and e-mail. If services are not restored by 8 a.m., please call the URI Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 09 Feb 2007 12:50:00 EST E-Campus will be unavailable for the student administration and human resources functions Sunday, Feb. 11 from 7 a.m. - noon for system maintenance. If functionality is not restored by 1 p.m., please call the URI Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 06 Feb 2007 13:07 EST On 2/7/07 between 6:30 and 7:30 a.m., MTS (formerly NETS) will be upgrading software on NBC network routers. This may interrupt network connections at the Narragansett Bay Campus for the duration of the maintenance. The following services may be unavailable: HELIN, internet, MIS mainframe, and e-mail. Please call the Help Desk at 874-HELP if any problems persist past 8:00 a.m. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 05 Feb 2007 11:28:00 EST MTS (formerly NETS) will be moving server network connections to a new server switch. As the connections are moved that particular server will be unavailable for a short time. All campuses may be affected with the following services HELIN, internet, lab servers, MIS mainframe, and e-mail. If services are not restored by 8 a.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 31 Jan 2007 09:40:00 EST MTS (formerly NETS) will be upgrading software on core network routers on Thursday 2/1 from 6 a.m. to 7 a.m. All campuses may notice a loss of the following services: HELIN, internet, email, student lab servers and the MIS mainframe. If services are not restored by 8 a.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 29 Jan 2007 12:10:00 EST MTS (formerly NETS) will be upgrading software on core network routers. Network connectivity for all campuses may be interrupted for the duration of the maintenance. The work will take place l/31/07 between 6 and 7 a.m. Affected services include: HELIN, e-mail, student lab servers, and MIS mainframe. If network outages persist past 8 a.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 26 Jan 2007 16:22:00 EST Media & Technology Services (MTS) Staff will be moving server network connections to a new server switch on l/30 between 6:30 and 7:30 a.m. This may interrupt your connection to a university server and may result in a brief loss of internet connectivity. This will impact all URI campuses and the following services: HELIN, Internet access from on campus, all URI web services, email, student computing lab servers and the MIS mainframe. If problems persist past 8 a.m., please call the Help Desk at 874-HELP. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 23 Jan 2007 16:15:00 EST Macintosh users should be aware that currently, it appears the BSD subsystem could be compromised via smbclient (netbios) on rendezvous ports (3689 & 5353). We recommend enabling the firewall (System Preferences > Sharing > Firewall) and all of the advanced settings. Mac users should also install <a href="http://www.uri.edu/virus/mac.php"><b>Virex</b></a> (free). Mac users who experience system trouble should contact the Help Desk immediately, at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 19 Jan 2007 13:29:00 EST The Office of Enrollment Services recommends that all faculty, staff and students check their Spring 2007 schedules on eCampus for any possible classroom location changes.<br /><br /> Log on to eCampus at http://www.uri.edu/ecampus<br /><br /> Questions? Contact Enrollment Services at 874-9500. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 04 Jan 2007 13:29:00 EST The ecampus Student Admin and Human Resource systems will be unavailable on Sunday, January 7, 2007 from 7 a.m. - 11 a.m. for system maintenance. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 02 Jan 2007 09:30:00 EST A new trojan (Trojan-Downloader.Win32.Tibs.jy) is making the rounds via email and malicious sites. McAfee does not currently protect against some variants of this trojan; students and administrators are advised to use extra caution when encountering any suspicious .exe files. http://www.uri.edu/helpdesk/feeds/news.xml Wed, 27 Dec, 2006 10:53:00 EST All email users should be wary of opening documents with the following attachments: postcard.exe, Postcard.exe, greeting card.exe, Greeting Card.exe, greeting postcard.exe, Greeting Postcard.exe. Or having the following possible subjects: Annual Fun Forecast! Baby New Year! Best Wishes For A Happy New Year! Fun 2007! Fun Filled New Year! (etc.) http://www.uri.edu/helpdesk/feeds/news.xml Wed, 27 Dec, 2006 10:53:00 EST Networking Services will be moving several university servers including the PeopleSoft server to improve reliability and performance. Peoplesoft will be unavailable for about an hour (7 am - 8am 12/28) during this process. Please contact the Help Desk if the outage continues after 8 a.m. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 19 Dec, 2006 10:53:00 EST Grades are due 12/27/2006. If you need help or have questions, please look at the faculty step-by-step guide on the eCampus site--http://www.uri.edu/ecampus/--scroll down to find the link to the faculty guide in the right column. If you are unable to submit following those steps, please call Enrollment Services or the Help Desk. While we will not have weekend or holiday hours, both offices will be open on Tuesday December 26 and Wednesday December 27 to answer your questions. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 19 Dec, 2006 10:53:00 EST URI's WebCT course management system is scheduled for system maintenance on January 2, 2007 between 5:00 a.m. and 5:00 p.m. If you experience difficulties on January 3, please contact the Help Desk 874-HELP between 8:00 a.m. and 4:30 p.m. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 19 Dec, 2006 10:53:00 EST Email service for URI will be unavailable December 25, 6:00 - 10:00 am. This will effect all postoffice, etal and mail accounts as well as any aliases that point to those accounts. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 11 Dec 2006 13:35 EST Shoppers should be on the lookout for fraud this holiday season. Check out our safe <a href="http://www.uri.edu/security/i.php?i=shopping"><b>shopping tips</b></a> before you hit the stores ... online or off. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 11 Dec 2006 11:38 EST The URI network was down for approximately fifteen minutes today. The connection problem occured off-campus through our internet service provider, OSHEAN. Only off-campus sites were effected. If you continue to have service issues, please call the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 10 Nov 2006 11:38 EST Verizon will be upgrading their network switch in Narragansett. The internet connection for the Kingston campus should fail-over to the redundant COX connection and leave this campus unaffected. However, CCE, Narragansett Bay Campus and campuses connected to them will lose connectivity to Kingston campus and thus the Internet. The switch-over will take place on Monday 11/13/2006 from midnight to 6 a.m. If the service outage extends past 8 a.m., please call the Help Desk at 874-4357. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 10 Nov 2006 10:12 EST A damaging new computer worm is using AIM (AOL Instant Messenger) to create damage on a wide-scale. This new worm W32.pipeline exploits infected computers and turns them into remote spamming sites and creates a network of machines that propagate the worm. In turn, the worm decreases your computer's efficiency to a slow-moving sludge. To avoid infection, most sources recommend frequent AIM users to update spyware and virus protection frequently, and to be wary of clicking an unexpected link from a buddy. For more information: <a href="http://www.drakens.com/archive/09_19_06_alert.asp"> http://www.drakens.com/archive/09_19_06_alert.asp</a> http://www.uri.edu/helpdesk/feeds/news.xml Fri, 03 Nov 2006 11:10:00 EST Residents in Browning and Adams may experience power outages on November 6th from 10:30AM to 11:00AM, while electrical maintenance is performed on the new dorm, "C". This may cause some users to lose network connectivity while systems reboot. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 30 Oct 2006 17:45:00 EST Wireless (Student) and wired connections in Fayerweather may experience downtime tonight. Users are urged to remain patient as maintenance is performed tonight and tomorrow morning. Please call the Help Desk at 874-HELP for more information. http://www.uri.edu/helpdesk/feeds/news.xml Sun, 29 Oct 2006 09:30:00 EST Please be advised, all clocks are to be set back one hour; daylight savings time (DST) has ended as of 2AM this morning. Computers set to receive time from the atomic clock should automatically update to eastern standard time (EST). http://www.uri.edu/helpdesk/feeds/news.xml Thu, 26 Oct 2006 15:56:00 EDT North Woods Residence Apartments have been asigned a 268 exchange prefix. When dialing a North Woods number from an on-campus phone, you need dial only the last 5 digits, for example, 8-1234. If you are transferred to the URI Operator, then the number you are calling is invalid. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 23 Oct 2006 08:33:00 EDT To All Microsoft Windows XP and 2003 users: Internet Explorer version 7 is going to be pushed down to your systems very shortly (November 1, 2006) by Microsoft. Here are two links to let you decide to allow or block the install. Automatic Updates Delivery Process [http://www.microsoft.com/technet/updatemanagement/windowsupdate/ie7announcement.mspx] vs. Toolkit to Disable Automatic Delivery of Internet Explorer 7 [http://www.microsoft.com/downloads/details.aspx?familyid=4516A6F7-5D44-482B-9DBD-869B4A90159C] http://www.uri.edu/helpdesk/feeds/news.xml Thu, 20 Oct 2006 11:33:00 EDT The State of RI will be taking down their IT infrastructure at 1 Capitol Hill on Sunday, 10/29 for electrical maintenance for the day. http://www.uri.edu/helpdesk/feeds/news.xml Thu, 07 Sep 2006 13:15:00 EDT Residents of Tyler Hall will be without web services between 6 am - 7 am on Friday September 8th to connect backup power. This may cause some users in Tyler to lose network connectivity while the system reboots. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 04 Sep 2006 09:40:00 EDT A number of students with MacBooks have complained of random shutdowns and/or the inability to restart the machine. Following debate on Apple forums and Digg.com, a semi-permanent <a href="http://maba.wordpress.com/2006/09/01/macbook-shutdown-solved-at-last-hopefully/"><b>solution</b></a> has been discovered by a German scientist. It involves placing a piece of scotch tape on the sensor cable, which means opening the machine; be careful to have this done by an Apple professional so as not to void the warranty. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 25 Aug 2006 17:00:00 EDT The URI Help Desk will be closed all day Friday September 1, 2006 for student and staff training. However, we will be open all weekend to facilitate move-in weekend. Our weekend hours are Saturday, Sunday and Monday 10 a.m. to 6 p.m. http://www.uri.edu/helpdesk/feeds/news.xml Tue, 22 Aug 2006 16:16:00 EDT On August 24, 2006, the Academic Wireless network will be upgraded to a new software version between 7:00 AM - 9:00 AM. There may be interruptions of service during this time. AFFECTED USERS: Ballentine, Bliss, Carlotti, Chafee, Fine Arts, Fogarty, Green, Multi-Cultural Center, Pastore, Quinn, Roosevelt, Sherman, Tucker House, Tyler, Wales, Washburn and the Bay Campus. **This will only affect the Academic wireless network not the Student wireless network. If problems persist past 10 AM, please call the help desk at X4357. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 21 Aug 2006 01:16:00 EDT The postoffice.uri.edu, etal.uri.edu, and mail.uri.edu e-mail systems will be unavailable on Wednesday, August 23 for 7-8am for system maintenance. This may cause a backlog that will be felt throughout the day. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 21 Aug 2006 17:20:00 EDT Students will not be able to access Fall 2006 courses until 8/23. Instructors will be able to continue using WebCT during this period. http://www.uri.edu/helpdesk/feeds/news.xml Mon, 21 Aug 2006 11:38:00 EDT The Student Wireless network will be upgraded to new software version on August 22, 2006 between 7:00 AM - 11:00 AM. There may be interruptions of service during the above time period. The following users will be affected: Residence Halls, Library, Memorial Union, Mall, Quad, Women's Center, Rainbow House and Fraternity Circle. http://www.uri.edu/helpdesk/feeds/news.xml Fri, 11 Aug 2006 14:38:00 EDT Windows Microsoft 2000, XP, 2003 Users: New critical patch for Windows. If left unpatched could allow an attacker to compromise a machine remotely. Update Site: <a href="http://update.microsoft.com/"><b>http://update.microsoft.com/</b></a> For more info: <a href="http://www.microsoft.com/technet/security/Bulletin/MS06-040.mspx"><b>http://www.microsoft.com/technet/security/Bulletin/MS06-040.mspx</b></a> http://www.uri.edu/helpdesk/feeds/news.xml Tue, 01 Aug 2006 17:20:00 EDT Sunday August 13th from 7am - 11am, the student and HR e-campus systems will be unavailable due to system maintenance. http://www.uri.edu/helpdesk/feeds/news.xml