
Online Help Topics
For URI tech questions (self help any time).
http://www.uri.edu/helpdesk/wiki/
Helpdesk News (RSS)
Phishing Email Alert
Thu, 08 Mar 2008 15:45:00 DST
Please be advised that new fraudulent email is asking users for personal information in return for an "Economic Stimulus Refund". The IRS has released a statement advising users not to respond to these emails. If there are any problems or questions, please contact the Help Desk at 874-4357.
Anticipated Bressler Core Power Down
Mon, 28 Apr 2008 10:40:00 DST
Air conditioning has failed in Bressler Core, which provides Internet to the dorms. The system is operating at very high temperatures and may need to be powered down to prevent damage to the equipment. If there are any problems or questions, please contact the Help Desk at 874-4357.
Final Exam Schedule 2008
Sat, 12 Apr 2008 22:10:00 DST
The Final Exam Schedule for the Spring 2008 semester can be found at http://www.uri.edu/es/calexams/examScheduleSpring2008.html. Please remember to check the schedule for last-minute changes. If there are any problems or questions, please contact the Help Desk at 874-4357.
Instant Message Phishing Reminder
Wed, 09 Apr 2008 14:50:00 DST
Instant message users should be aware of IM scams. They are easily identified by strangers asking for personal information and providing poor representation. For instance, the FBI will never contact you via IM and ask for your name, "cuz ... nigeria federal goverment said we should give the sum of $20,000 to each AIM". If you encounter any of these IMs, please ignore them. If there are any problems or questions, please contact the Help Desk at 874-4357.
How to Contact Us
› Walk-in: URI Kingston Library (LL19)
› Telephone: 401-URI-HELP (874-4357), option 1
› Online: Fill out an online trouble ticket form
› Email: helpdesk@uri.edu
To chat live with a URI Help Desk consultant, use AIM to chat with either URIComputing or NETSHelpatURI
If we are unable to resolve your problem immediately, we will generate a trouble ticket, which will be routed to the most qualified staff consultant.
› Telephone: 401-URI-HELP (874-4357), option 1
› Online: Fill out an online trouble ticket form
› Email: helpdesk@uri.edu
To chat live with a URI Help Desk consultant, use AIM to chat with either URIComputing or NETSHelpatURI
If we are unable to resolve your problem immediately, we will generate a trouble ticket, which will be routed to the most qualified staff consultant.
Virus Clinic
The Help Desk runs a Virus Clinic weeknights and on Sunday (during the Fall and Spring academic semesters). Call 874-HELP and speak to a consultant to make an appt. You will need to bring your computer hard drive to the lower level of the library (LL19) for your appointment. You do not need to bring the monitor, mouse or keyboard. In the summer, the Virus Clinic appointments can be made during our business hours Monday through Friday, 8:00 am to 4:30 pm.