Class Code:........0207H
Position#:(PSA).........
Developed by:.........HA
Reviewed by:............
Approved by:............
Date:02/98; 10/04; 10/06
UNIVERSITY OF
Position Description
TITLE: Assistant Director, Enrollment Services
DIVISION: Academic Affairs (Enrollment Services)
REPORTS TO: Senior Associate Director, Enrollment Services
GRADE: 12
SUPERVISES: Enrollment Services Officers, clerical support staff, graduate assistants, and
undergraduate students
BASIC FUNCTION:
Assist in the management of the day-to-day operations of Enrollment Services. Carry out a full range of enrollment services activities, specializing in one of the following: financial assistance award policies, procedures and processes; student billing and collections; academic support services. Be responsible for the management of critical programs within designated specialty(ies), as identified by senior management. (Examples of critical program responsibilities include, but are not limited to: Direct Loans, Pell Grants, student employment and work study, off-campus/special billings, cash management, student certification, orientation, Veterans Affairs, athletic eligibility, graduation, grade processing, etc.)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directly supervise a staff of Enrollment Services’ employees and student workers, and manage the activities of a cross-functional division to ensure that daily operational objectives are met and that personnel resources are properly allocated and supervised.
Facilitate cross-training efforts, promote communication across functional lines, and assist in the adaptation and implementation of emerging technologies within Enrollment Services. Work closely with the Senior Associate Directors and technical staff to develop training programs designed to meet advanced technology goals. Encourage participation in staff development programs.
Maintain the separation of disbursement and awarding activities to ensure fiscal and operational integrity.
Manage the delivery of student services, including identifying impediments to providing exceptional service, and work to resolve issues that negatively impact service delivery.
Represent
Enrollment Services at University functions, such as “Meet the University”
programs, Freshman/Parent Orientation, and/or other University
committee/advisory meetings. Write and
design publications for use at these functions, as well as for mass
distribution to current and prospective students.
Maintain specialty(ies) in one or more of the three areas of Enrollment Services: financial aid, registration and/or billing.
Exercise discretionary judgment with regard to special circumstances and problem resolution.
Write and design Enrollment Services publications, and review and update Web page information in conjunction with the technical staff.
OTHER DUTIES AND RESPONSIBILITIES:
Develop and
maintain a liaison with University, State, and Federal agencies and departments
which interface with Enrollment Services’ activities. Resolve related problems as they arise.
Serve as a member of the Enrollment Services’ Management Team.
As necessary, meet with various campus groups, including ad hoc task force groups, the Faculty Senate, parents and students.
Perform additional duties as required.
TOOLS AND EQUIPMENT:
Personal computers, printers, word processing, database Management (EdExpress, PeopleSoft), and spreadsheet software.
ENVIRONMENTAL CONDITIONS:
This position is not substantially exposed to adverse environmental conditions.
QUALIFICATIONS:
REQUIRED: Bachelor's degree, preferably with specialization in business administration, counseling or psychology; four years of progressively responsible experience in general enrollment services administration (preferably at a research university),including a minimum of one year of supervisory experience, with demonstrated ability to organize, coordinate and supervise support staff; strong interpersonal skills, including demonstrated ability to communicate effectively and diplomatically with students, faculty and staff; demonstrated commitment to providing student and faculty-centered services in a university environment; excellent oral and written communication skills; ability to plan and implement technological change; analytical skills, including the ability to anticipate and define problems related to office operations and computer systems, and to identify solutions; ability to interpret institutional policies, plans, objectives, rules and regulations and to communicate the interpretation to others; ability to prepare and present detailed studies and reports, including recommendations concerning the substance of the studies and reports; ability to prepare and deliver oral presentations before small, medium and large groups of people. PREFERRED: Master's degree; experience implementing student information systems; experience with EdExpress; experience with PeopleSoft or similar student information systems; experience or familiarity with a self-directed work team environment; a working knowledge of change management principles within a complex work environment.
ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION
TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.