CLASS TITLE: ENROLLMENT SERVICES REPRESENTATIVE
GENERAL STATEMENT OF DUTIES:
To provide high level Enrollment Services clerical support; to assist in answering Enrollment Services requests and in providing information on a wide variety of Enrollment Service questions and subject, including the maintenance of student financial and employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and data entry functions using word processing, database and spreadsheet software.
Works under the general supervision of a superior, with some latitude for the exercise of independent judgment; work is monitored, reviewed in process and upon completion for accuracy and adherence to desired objectives.
As required, may supervise the work of a small group of Enrollment Services support staff.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
To research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.
To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.
To be responsible for the receiving, receipting and balancing of money and checks with accuracy and speed.
To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
To reconcile Enrollment Services' records with those of the University's General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements receipts, outstanding orders, and balances.
To process transcript requests.
To review financial aid applications for completeness, requesting missing information when necessary.
To assist in answering written requests and in troubleshooting problems directly related to Enrollment Services.
To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.
To perform complex word processing, database and spreadsheet functions.
REQUIRED QUALIFICATIONS FOR APPOINTMENT:
KNOWLEDGE, SKILLS AND CAPACITIES:
A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of procedures and practices used in handling and accounting for the receipt and disbursement of monies; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing, database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.
EDUCATION AND EXPERIENCE:
Such as may have been gained through: graduation from a senior high school, including or supplemented by completion of courses in commercial arithmetic; and
Such as may have been gained through: employment involving enrollment services practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database and spreadsheet software.
OR: any combination of education and experience that shall be substantially equivalent to the above education and experience.
NOTE: 40 net WPM - 5 minutes