Store Info

Walk-In: Rm.116 Memorial Union Building, Kingston Campus

Phone: 401-874-2679
Fax: 401-874-2118
Email: Contact Form
+AIM: RAMComputersURI

Online Help Topics

The Help Desk self-help technical wiki provides answers on over four hundred topics in fifteen categories.
uri.edu/helpdesk/wiki

In general, most computer problems tend to be software-related, forcing users to call the computer manufacturer's technical support agent to troubleshoot and repair their system. Of course, speaking to an agent requires waiting on hold for quite some time, reading cryptic serial numbers to verify warranty status and wasting valuable time. The fastest and most painless way to get your computer up and running is through our "No-Touch" Warranty service. The "No Touch" Warranty enables parents and students to relax, knowing their new system will be repaired without additional service charges or hassles. If your computer has to be serviced for a hardware problem, we'll also lend you a replacement system to keep you up and running. We include our "No-Touch" Warranty on all new computer systems sold. We call it this because if you have a problem with your computer, just call us and we'll fix it - you don't need to touch it! This is in addition to the computer manufacturer's 3-year warranty, which normally only covers parts and labor. It lasts for one academic year and can be renewed subsequent years for $89 On-Campus and $79 Off-Campus.

"No-Touch" enhances the manufacturer's warranty in the following ways:

• On-site service (for dorm, sorority, and fraternity rooms) between 5:00 PM and 9:00 PM Sunday-Thursday. Give us a call during business hours and one of our friendly, trained technicians will visit you in your on-campus room.
• Virus and spyware cleaning included! Many manufacturers do not perform warranty work on systems infected with viruses and spyware. Your "No-Touch" Warranty allows you to have a technician remove any viruses or spyware at no charge.
• Unlimited in-store labor. For more complicated or time-consuming problems, we may have to service the computer in-store. All "No-Touch" systems take priority so you can be assured that your system will be fixed as quickly as possible. We provide in-store service on all of the models that we sell!
• If your computer is in for a hardware repair we'll lend you a replacement laptop to keep you up and running!^Τ
• Telephone support during store hours. Got a quick question? Small problem? Give us a call during normal store hours, and we'd be glad to help you.

	Competition A Geeksquad	Competition B Staples TSP	RAM Computers normal charge	RAM Computers NTW / RAMCare
On-Site Service (URI Kingston Campus)
Diagnostic	$129.99	$129.99	$75	Fee waived
Diagnostic with Repair	$299.99	$319.99	$75/hour	Fee waived
Virus/Adware/Spyware	$299.99	$169.99	$75/hour	Fee waived
Printer Setup	$149.99	$129.99	$75	Fee waived
Data Transfer/Backup	$199.99	$159.99	$75	Fee waived
Loaner Laptop Computers
Hardware Repair?	Not offered	Not offered	Not offered	Qualifies for Loaner
Software Repair?	Not offered	Not offered	Not offered	If available
Carry-In Hardware
Diagnostic	$69.99	$59.99	$35	Fee waived
Basic Component installation	$49.99	$129.99	$25	Install fee waived; Cost of component
Advanced Component installation	$49.99	$129.99	$50	Install fee waived; Cost of component
Memory upgrade	$39.99	$129.99	Free with purchase	Install fee waived; Cost of component
Hard drive install	$49.99	$129.99	$20	Install fee waived; Cost of component
Hard drive with OS and data transfer	$299.99	$229.98	$40	Install fee waived; Cost of component
Wireless network card install	$49.99	$129.99	$25	Install fee waived; Cost of component
Carry-In Software
Diagnostic	$69.99	$59.99	$35	Fee waived
Computer Optimization	$39.99	$29.99	$35	Fee waived
Software Install	$29.99	$129.99	$15	Fee waived
Software Suite Install	$49.99	$129.99	$15	Fee waived
Email Client Setup	$49.99	Not offered	$20 or Help Desk	Fee waived
Email Troubleshooting	$69.99	Not offered	$20 or Help Desk	Fee waived
OS Install	$129.99	$159.99	$30	Fee waived
OS Reload with Backup Restored	$289.98	$259.98	$50	Fee waived
URI Network Setup	Not offered	Not offered	$15	Fee waived
Rhody Ready Software	Not offered	Not offered	$25	Fee waived
Summer Backup	Not offered	Not offered	$40	$20
Virus & Spyware Removal
Diagnostic	$69.99	$59.99	$35	Fee waived
Diagnostic & Repair	$199.99	$129.99+	$75	Fee waived
Diagnostic & Repair with Protection	$299.99	$129.99+	$75	Fee waived
Data Recovery/Backup
Storage Location Provided	$159.99 (Unlimited)	$99.99 (up to 10GB)	$20 Unlimited	Fee waived
DVD-R	$99.99 per DVD-DL	Not offered	$20 First Disk $5 each additional	Cost of DVDRs
Initial Assessment (Recovery)	$59	Not offered	Fee waived	Fee waived
Recovery	$259+	Not offered	$20 (Basic) $40 (Advanced) More Info	Fee waived Please Note

Have you already purchased a Rhody Ready computer and want to renew your "No-Touch" Warranty?

If you have a computer you purchased elsewhere, check out our RAMCare program.

^Τ Subject to loaner program policies.
Prices from National Chains effective July, 2009. We reserve the right to refuse service on any system that is not covered by "No-Touch" Warranty if there is evidence of willful neglect, misuse or if the repair would void your warranty or cannot be performed due to our service policies. Please see store for details.