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| Our exclusive "No Touch Warranty" provides unparalleled service on every Rhody Ready system we sell! Most computer problems tend to be software-related, forcing users to call the computer manufacturer's technical support agent to troubleshoot and repair their system. Of course, speaking to an agent requires waiting on hold for quite some time, reading cryptic serial numbers to verify warranty status and wasting valuable time. The fastest and most painless way to get your computer up and running is through our No-Touch Warranty service. The No Touch Warranty enables parents and students to relax, knowing their new system will be repaired without additional service charges or hassles. If your computer has to be serviced for a hardware problem, we'll also lend you a replacement system to keep you up and running. We include our "No-Touch Warranty" on all new computer systems sold. We call it this because if you have a problem with your computer, just call us and we'll fix it - you don't need to touch it! This is in addition to the computer manufacturer's 3-year warranty, which normally only covers parts and labor. It lasts for one academic year and can be renewed subsequent years for $89 On-Campus and $79 Off-Campus. No-Touch enhances the manufacturer's warranty in the following ways:
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We've done some shopping around, and we're sure you'll agree that our No-Touch Warranty offers the best coverage:
| National Chain A | National Chain B | RAM Computers without No-Touch |
RAM Computers with No-Touch |
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| Accessory Installation Services | ||||
| Component installation | $39.99 + cost of component | Not offered | $50.00 + cost of component | Install fee waived; Cost of component |
| Memory upgrade | $29.99 + cost of RAM | $29.98 + cost of RAM | FREE with purchase of RAM, or $50.00 | Install fee waived; Cost of RAM |
| Hard drive install | $49.99 + cost of drive | $79.97 + cost of drive | $50.00 + cost of drive | Install fee waived; Cost of drive |
| Hard drive install with data transfer | $49.99 + cost of drive + $60/hour labor | $79.97 + cost of drive (data transfer included with hard drive install) | $70.00 + cost of drive | Install fee waived; Cost of drive |
| Ethernet network card install | $39.99 + cost of card | Not offered | $35.00 with purchase of card, or $50.00 | Install fee waived; Cost of card |
| Wireless network card install | $39.99 + cost of card | Not offered | $35.00 with purchase of card, or $50.00 | $5 |
| Software service | ||||
| OS Install | Not offered | Not offered | $50.00 | Free! |
| Virus removal, Spyware cleaning |
$39.99 | Not offered | $50.00 | |
| Data transfer | $60.00/hour | Not offered without purchase of new drive | $50 | Free! |
| Miscellaneous services | ||||
| Telephone tech support | Support for hardware only with their extended warranty | $2.99/minute or $29.99/incident | Not offered | Free! |
| On-site service | Not offered | $84.97/hour | $70.00/hour | Free! |
| Troubleshooting and repair | $60.00/hour | $99.97 for desktops, $139.97 for laptops | $50 flat fee | Free! |
With a purchase as expensive as a computer, protection is important. And because most students will be here for more than the 1 year, the standard warranty our manufacturers include isn't enough. All of our systems include an extended 3-year warranty that will cover parts if they fail. But in a compact dorm room, drinks get spilled in keyboards, laptops get knocked off desks, and screens get cracked. This kind of damage is not covered by this extended warranty. We offer an accidental damage warranty on all of our PC laptops. For roughly $1 a week you can protect your investment from accidental damage.
We strongly recommend you to talk to your homeowner insurance company about protecting your student's personal property against fire and theft, as fire and theft are not covered by accidental damage.
Prices from National Chains effective July, 2003. We reserve the right to refuse service on any system that is not covered by No-Touch Warranty if there is evidence of willful neglect, misuse or if the repair would void your warranty or cannot be performed due to our service policies. Please see store for details.