Release Notes for McAfee(R) Customer Submission Tool Version 1.0 Copyright (C) 2004 McAfee, Inc. All Rights Reserved Thank you for using the McAfee Customer Submission Tool. This file contains important information regarding this release. We strongly recommend that you read the entire document. IMPORTANT: McAfee does not support automatic upgrading of a pre-release version of the software. To upgrade to a production release of the software, you must first uninstall the existing version of the software. __________________________________________________________ WHAT'S IN THIS FILE - About the Customer Submission Tool - Installation & System Requirements - Documentation - Participating in the McAfee Beta Program - Contact Information - Copyright & Trademark Attributions - License Information __________________________________________________________ ABOUT THE CUSTOMER SUBMISSION TOOL McAfee is dedicated to continuously improving our anti-spam products’ detection. In examining messages that were incorrectly identified by our software or other vendors’ products, we hope to learn why a message was wrongly classified and adjust our anti-spam technology to make it more effective. The Customer Submission Tool is an add-on that works with your Microsoft Outlook e-mail software. With it, you can send McAfee any e-mail messages that were incorrectly identified as spam. You can also send e-mail messages you consider spam that your anti-spam software did not identify. __________________________________________________________ INSTALLATION AND SYSTEM REQUIREMENTS SYSTEM REQUIREMENTS You can install the McAfee Customer Submission Tool on computers: - Running any version of the Microsoft Windows operating system from (and including) Microsoft Windows NT 4. - Using the Microsoft Outlook e-mail client program for the Windows operating system. - Having access to the Internet. NOTE: The tool is not designed to work with the Microsoft Outlook Express e-mail client program that comes with Internet Explorer. ABOUT THE INSTALLATION FILES The .ZIP file contains the following files: - README.TXT (this file) - MCSTOL.DLL (the tool) - INSTALL.REG (the file that installs the tool) - UNINSTAL.REG (the file that removes the tool from any computer on which you install it) - CONTACT.TXT (list of McAfee resources) The INSTALL.REG file contains two entries that are added to the Windows registry: "McAfee Customer Submission Tool"="4.0;\mcstol.dll;1" "Outlook Setup Extension"="4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX" The UNINSTAL.REG file contains the following entries: "McAfee Customer Submission Tool"=- "Outlook Setup Extension"="4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX" NOTE: The first entry in UNINSTAL.REG removes the McAfee Customer Submission Tool value from the Windows Registry. DOWNLOADING THE FILES To get the McAfee Customer Submission Tool installation files: 1. Connect to the following McAfee web site: http://www.mcafeesecurity.com/us/products/mcafee/antispam/category.htm 2. Read the Customer Submission Tool licensing and privacy statement and make sure that you agree to its terms. 3. Download the MCST10.ZIP archive file. 4. Extract the contents of MCST10.ZIP to a location on the computer on which you plan to install the tool. 5. In Windows Explorer, create the folder location in which you want to install the MCSTOL.DLL file. 6. Open the INSTALL.REG file and edit it so that the installation location refers to the location that you created in Step 5. INSTALLATION STEPS 1. Ensure that the person doing the installation has administrative rights to the computer. 2. On the computer on which you plan to install the tool, close Microsoft Outlook. If you try to install the tool with Outlook running, the installation fails. 3. Copy the MCSTOL.DLL to the location that you created in Windows Explorer in Step 5 of Downloading the files. 4. To add the tool’s registry values to the Windows Registry, double-click the INSTALL.REG file. When the values are in the registry, Microsoft Outlook recognizes that the tool is available. 5. Restart Outlook. When Outlook restarts, you can immediately use the tool to send wrongly classified messages to McAfee. CHANGES TO THE COMPUTER After the tool installs successfully, the following changes occur to the computer: - Two buttons appear on the right-hand side of the Outlook toolbar. - Two options appear in the Outlook Actions menu: Submit Spam Sample and Submit Non-Spam Sample. - An MCSTOL.DLL installation file is located in the installation folder. UNINSTALLING THE TOOL To remove the tool from the computer, you need to use the UNINSTAL.REG file: 1. Ensure that UNINSTAL.REG is available on the computer from which you want to remove the tool. 2. Close Microsoft Outlook. 3. Double-click the UNINSTAL.REG file to have the Windows Registry remove the tool’s presence from Microsoft Outlook. 4. Go to the installation location that you created in Downloading the files and delete MCSTOL.DLL. 5. Restart Outlook. TROUBLESHOOTING UNINSTALLATION The steps in UNINSTALLING THE TOOL may not remove the tool completely from the computer and you may receive errors the next time that Outlook starts. To resolve this: 1. Close Microsoft Outlook. 2. Search the computer for a file (or files) called EXTEND.DAT and delete them. 3. Restart Microsoft Outlook. INSTALLING THE TOOL ON MORE THAN ONE COMPUTER If you plan to install this tool on a number of computers using technology such as Microsoft SMS (Systems Management Server), or a batch file, create the script or batch file so that it follows the procedure in Installation steps. __________________________________________________________ DOCUMENTATION Documentation is available from the McAfee download site: http://www.mcafeesecurity.com/us/products/mcafee/antispam/category.htm NOTE: Electronic copies of all product manuals are saved as Adobe Acrobat .PDF files. You can download the latest version of the Acrobat Reader from the Adobe web site: http://www.adobe.com/products/acrobat/readstep2.html CUSTOMER SUBMISSION TOOL DOCUMENTATION This product includes the following documentation set: - Quick Start Guide. Introductory information on the subject of spam, instructions for installing the tool and supplemental information that you can give to end-users to instruct them on how to send messages to us. - This README file. - A CONTACT file Contact information for McAfee services and resources: customer service, AVERT, beta program, and training. It also includes a list of phone numbers, street address, web addresses, e-mail addresses, and fax numbers for the company’s worldwide offices. __________________________________________________________ PARTICIPATING IN THE MCAFEE BETA PROGRAM To download new beta software or to read about the latest beta information, visit the McAfee beta web site located at: http://www.mcafeesecurity.com/us/downloads/beta/mcafeebetahome.htm To submit beta feedback on any McAfee product, send e-mail to: mcafee_beta@mcafee.com McAfee is devoted to providing solutions based on your input. __________________________________________________________ CONTACT INFORMATION Technical Support Direct support questions to the following e-mail address: mcst@mcafee.com McAfee Beta Program Beta Web Site http://www.mcafeesecurity.com/us/downloads/beta/mcafeebetahome.htm Security Headquarters: AVERT (Anti-Virus & Vulnerability Emergency Response Team) Home Page http://www.mcafeesecurity.com/us/security/home.asp Virus Information Library http://vil.mcafeesecurity.com/ AVERT WebImmune & Submit a Virus Sample https://www.webimmune.net/default.asp AVERT DAT Notification Service http://vil.mcafeesecurity.com/vil/join-DAT-list.asp Download Site Home Page http://www.mcafeesecurity.com/us/products/mcafee/antispam/category.htm DAT File and Engine Updates http://www.mcafeesecurity.com/us/downloads/updates/ ftp://ftp.mcafeesecurity.com/pub/antivirus/datfiles/4.x Product Upgrades http://www.mcafeesecurity.com/us/products/mcafee/antispam/category.htm Training On-Site Training http://www.mcafeesecurity.com/us/services/security/home.htm McAfee University http://www.mcafeesecurity.com/us/services/education/mcafee/university.htm Customer Service US, Canada, and Latin America toll-free: Phone: +1-888-VIRUS NO or +1-888-847-8766 Monday-Friday, 8am-8pm, Central Time E-mail: https://secure.mcafeesecurity.com/us/forms/support/request_form.asp Web: http://www.mcafee.com/us/default.asp http://www.mcafeesecurity.com/us/support/default.asp For additional contact information (including addresses and toll-free numbers for worldwide offices), see the CONTACT file that accompanied your original product release. _____________________________________________________ COPYRIGHT AND TRADEMARK ATTRIBUTIONS Copyright (C) 2004 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or its suppliers or affiliate companies. To obtain this permission, write to the attention of the McAfee department at: 5000 Headquarters Drive, Plano, Texas 75024, or call +1-972-963-8000. 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Siek (C) 1997-2000 University of Notre Dame. * Software copyrighted by Simone Bordet & Marco Cravero, (C) 2002. * Software copyrighted by Stephen Purcell, (C) 2001. * Software developed by the Indiana University Extreme! Lab http://www.extreme.indiana.edu/). * Software copyrighted by International Business Machines Corporation and others, (C) 1995-2003. * Software developed by the University of California, Berkeley and its contributors. * Software developed by Ralf S. Engelschall for use in the mod_ssl project (http://www.modssl.org/). * Software copyrighted by Kevlin Henney, (C) 2000-2002. * Software copyrighted by Peter Dimov and Multi Media Ltd. (C) 2001, 2002. * Software copyrighted by David Abrahams, (C) 2001, 2002. See http://www.boost.org/libs/bind/ bind.html for documentation. * Software copyrighted by Steve Cleary, Beman Dawes, Howard Hinnant & John Maddock, (C) 2000. * Software copyrighted by Boost.org, (C) 1999-2002. * Software copyrighted by Nicolai M. 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