Dec. 19, 2024
Dear Community Members,
We’re raising awareness about a growing threat: invoice and money request scams. Scammers are sending fake invoices or payment requests that appear to come from trusted companies or organizations such as PayPal, often requesting urgent action. Here’s how these scams typically work and how to protect yourself:
How Invoice and Money Request Scams Work:
- Fake Orders: You receive an invoice or payment request for a product or service you never ordered. These are fake—don’t pay them.
- Phony Customer Support: Scammers include alarming notes asking you to call a fake customer service number, aiming to steal personal or financial information over the phone.
Key Warning Signs:
- Unexpected Payment Requests: Invoices for items or services you didn’t order.
- Urgent Language: Messages pressuring you to act immediately to avoid “penalties” or stop a transaction.
- Impersonation: Messages claiming to be from reputable businesses or individuals.
Steps to Protect Yourself:
- Do Not Pay: Ignore payment requests for anything you didn’t order.
- Avoid Links and Phone Numbers: Never click suspicious links or call phone numbers in invoice notes.
- Ignore Cryptocurrency Wallets: Never send money to a cryptocurrency wallet mentioned in any request.
- Report and Delete: Use PhishAlarm to report suspicious activity to the Information Security Team, then delete the message immediately. For more information about PhishAlarm, please refer to the Knowledge Base article in ServiceNow (KB0010277).
Stay Vigilant
Your safety is our priority. Please share this message with others to help keep our community protected from these scams. For additional help, go to the IT Service Portal.